Dispatcher

We are Lhoist

Lhoist North America is a subsidiary of the Lhoist Group, the global leader in the lime, dolime, and minerals markets, with over 50 locations throughout the U.S. and in Canada.

What makes us different?

We focus on safety and people first. Being privately held and financially stable, we’re able to invest more time to develop our products and the people who bring them to life. Here you can be more than just another number. We encourage our talented team members to take on new roles, enhance their abilities and solve real problems.

Benefits

• Day-1 Medical & Dental Benefits
• Vacation
• Holidays
• 4% match on 401(k) savings plan plus an additional contribution starting at 4%

RESPONSIBILITIES & EXPECTATIONS:

Safety and Compliance

• Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines

Load Planning and Scheduling

• Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers
• Works with the Distribution Manager regarding driver availability, drivers’ hours of service, and equipment availability
• Data entry for customer order creation and intracompany orders

Customer Service

• Interacts with internal and external customers and third-party carriers

• Proactively settles issues before they impact the customer by using logical and creative problem solving

• Confirms orders for the following day by calling and/or emailing customers

• Involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory

ATTRIBUTES:

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment
• Excellent verbal and written communication skills are required.
• Current computer skills in Microsoft applications, SAP, and search engine online programs.
• Excellent problem-solving skills.
• Behavioral competencies include: tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus
• Ability to work Monday – Friday from 11am – 7pm
• Able to be on call after hours (occasional evenings and 1 -2 weekends per month)

Required Education: High School Diploma or GED Equivalent.

Required Experience: 3-5 years of dispatching and customer service experience.

Preferred Experience: SAP experience, experience with e-logs & GPS tracking

Visit https://www.lhoist.com/us_en/application-process OR

Call Karen at 254-978-9039

Lhoist North America offers a comprehensive benefits package including, but not limited to: medical, dental, vision, life insurance, 401K, and vacation.

Lhoist North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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