Purpose
At Liaison, we’ve helped higher ed institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.
Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.
As a Product Manager at Liaison, you will be responsible for helping to establish Liaison's product development roadmap for new products and existing products by understanding the needs of our diverse set of Higher Education customers and users, establishing formal product development processes internally and with customers, and working closely with the sales and account management teams.
Responsibilities
- Product Management
- Roadmap development for multiple product lines.
- Customer presentations (small group and large conference format)
- Establish formal customer advisory boards and cadence for regular communication and two-way feedback
- Analyze user feedback (surveys, support calls, data) to improve and develop the product
- Collaborate with engineers on technical designs and solutions
- Product Management core work: relative priorities of high-level features articulated for internal teams, usability analysis, and development of wireframes and use cases
- Work with VP of Product to create and execute the product roadmap
- Product Roadmap
- Market analysis
- Competitive assessment and market research
- Time to market review
- Business case development for senior executive review
Position Requirements
- 3 years Product Management experience at an enterprise software company is ideal but not required. Will consider candidates that have work experience as developers, development managers, or technical project managers that show very high potential and a strong desire to get into product management.
- Experience in a Higher Education related technology firm is preferred
- Demonstrated passion for a client-driven culture
- Excellent communications skills and ability to collaborate successfully with engineering, sales, marketing, and finance teams
- Comfortable in high growth organizations and demonstrates success in scaling a team within a high-growth business
- Drive product development from conception to launch
- Creates exceptional user stories that drive team to build incrementally towards solutions that deliver tremendous value to our current and future customers.
- A data-driven approach to problem solving
- Develop deep understanding of customers by conducting research, data analysis, customer interviews and usability testing
- Experience with Agile methodologies and working collaboratively within the agile scrum teams
- SaaS background preferred
- Confident presenter of the product in large and small audience settings
- Must be flexible and hands-on, with a roll-up-the-sleeves, do-whatever-it-takes approach.
- Minimal travel required (20%)