What are the responsibilities and job description for the Tour Guide position at Liberty Cruise?
About us / Job Description
Liberty Cruises is a New York-based cruise and sightseeing company offering various cruises, sightseeing tours and private events. Our team has served over 2 million customers, creating unforgettable experiences for people around the world.
We are looking for an enthusiastic Tour Guide to provide an excellent guest experience. The Tour Guide will be able to describe points of interest, exceeding guests’ needs and expectations. You should have solid knowledge of NYC landmarks and strong people skills to make sure our guests have a positive experience from the moment they arrive till their departure. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Responsibilities
- Narrate a sight-seeing cruise
- Comfortable speaking on a microphone
- Assess guests’ needs and preferences and make recommendations
- Able to operate an iPad/iPod
- Have an outgoing and enthusiastic personality
- Team Player
- Maintain a positive attitude
- Stay guest focused and nurture an excellent guest experience
- Maintaining a clean work area.
- Assist with special events as needed
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer guests to management when necessary
Requirements
- Resume and proven working experience as a Tour Guide
- Computer literacy
- Knowledge of a second language is a plus
- Positive attitude and excellent communication skills
- Attention to detail
- Must possess a service orientation - actively looking for ways to help others
- Will work for extended periods of time without sitting
- Ability to lift 50 pounds up and down stairs
- Excellent time management
- Will be required to be available for work on weekends and major holidays
- Available to work a variety of hours, days and shifts, including weekends and holidays
- This position is 100% on vessels within the company, must be able to withstand being out on the water.
- NYC Tour Guide License required
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Tips
Ability to commute/relocate:
- New York, NY 10002: Reliably commute or planning to relocate before starting work (Required)
Experience:
- tour guide: 2 years (Required)
Work Location: One location
Salary : $18 - $0