Lending Rep/Loan Officer

Our Lending Reps/Loan Officers serve our members by providing and promoting prudent borrowing and saving activities, and being sensitive to all of the members' financial needs by creating an awareness of all credit union services. Associates in this role will make lending decisions based on an analysis of application(s) and approve/deny or where possible. They will also offer assistance in restructuring investments and/or debt. Developing trusting relationships with members to build a strong referral business is key. Other duties include:

• Maintaining the ability to conduct interview processing; gathering background information for all product applications through multiple channels while maintaining member confidentiality.
• Provide financial counseling based on results of interviewing to approve or deny member deposit or consumer lending products within product guidelines.
• Operate with a sense of urgency and apply a solutions-based approach.
• Develop the knowledge and maintain the ability to cross sell “all” credit union products/services to provide financial needs for new and current members.
• Take ownership of member services and provide appropriate solutions.
• Be a champion of opportunities and recognize moments where we can provide the highest level of service to our members.
• Develop a working knowledge of competitors’ products/services with a continued interest in improving and maintaining quality services and products for the credit union.
• Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the deposit/lending areas to stay in compliance.
• Maintain rate and terms of all products and how to provide quotes to stay in compliance ensuring adherence to underwriting guidelines.

*Qualifications*

• 1 years of sales/customer service. 1 years of banking/lending experience preferred
• Demonstrated experience in providing financial counseling and positive member relations, with well-developed interpersonal skills
• Considerable judgement, with the ability to problem solve within various financial matrices, is required
• High level of sales/service drive and initiative to meet performance goals
• Reliable, flexible and adaptable

Additional information

Our benefits include low-deductible, competitive health insurance, vision insurance, pre-tax flexible spending accounts (child care and medical accounts available), and pre-tax supplemental insurance (provided by AFLAC). We also provide the following FREE (Employer Paid) BENEFITS:

• Dental insurance
• Life insurance
• Short term and long term disability
• 401(k) match and retirement plan profit share (equal to 5% of the associate's annual salary
• Paid holidays (available immediately)
• Vacation time (2 weeks per year available after 6 months of employment)
• Sick time (2 weeks per year available after 90 days)
• Personal days (minimum of 16 hours after 1 year with opportunities to earn more)
• Flex time
• Family medical leave
• Tuition reimbursement (available after 1 year)
• Fitness club reimbursement
• Company apparel
• Anniversary awards and a gain share plan