General Manager

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

People

· Develop programs and initiatives to increase team engagement that are aligned with the service philosophy

· Develop, implement and monitor team member succession planning to ensure future bench strength

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance

· Oversee HR related actions in accordance with rules and policies

Financial

· Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results

· Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share

· Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

Guest Experience

· Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates

· Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations

· Speak to guests – ask for their feedback and relationships

Responsible Business

· Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements

· Maintain relations with outside contacts

· Act as public relations representative to raise awareness of hotel and brand in local community

· Drive team member involvement in community organizations, activities and businesses

· Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint

· Perform other duties as assigned. May also serve as manager on duty.

What we need from you

· Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

· Three to Five years’ prior hotel management experience, or equivalent combination of education and experience

· Experience required may vary based on size and complexity of operation.

· OnQ experience required.

· Must be able to travel periodically to complete mandatory hotel management training classes.

· Previous Hilton hotel experience preferred.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Life insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Liberty, MO 64068: Relocate before starting work (Required)

Work Location: In person