What are the responsibilities and job description for the Property Claims Adjuster - Personal Property, Large Loss position at Liberty Mutual?
Advance your career at Liberty Mutual - A Fortune 100 Company!
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!
Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Content Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory
- Manages, investigates and resolves assigned Property Contents claims under limited supervision.
- Compiles and values inventory of damaged/lost contents associated with property claims.
- Provides policyholders with quality customer service.
- May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
- Responsible for claims handling personal property losses to include large loss.
- Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
- Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
- Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
- Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
- Attends product seminars/shows to build personal property expertise.
- May be called upon for catastrophe duty
Salary : $1 - $1,000,000
