Total Loss Adjuster

Under moderate supervision, manages, investigates and resolves vehicle damage claims. Handles cases which require special knowledge (such as Total Loss, Total Loss fatalities) at every severity level with a focus on moderate complexity Total Loss claims. Provides quality customer service to meet the needs of the insured, claimant, all internal and external customers.

This position does require prior a minimum of one year auto claims adjusting experience including liability determination.

Work remotely temporarily due to COVID-19
Hybrid on-site/at-home options available but you must still be within 60 miles of one of our office locations. (Office locations listed at the bottom) 

 This position does include a $5,000 sign on bonus.

Responsibilities:

• Manages, handles and resolves moderate complexity Total Loss claims. Evaluates liability, coverage and settles claims within prescribed procedures and authority.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary.
• Responds to various written and telephone inquiries including status reports.
• May ensure adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action.
• Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items.
• Negotiates settlements within prescribed authority and explains denials to policyholders and claimants.
• Makes effective use of loss management techniques.
• Negotiates settlements with claimants, attorneys.
• Arranges for expert inspections involving third party or potential fraud actions as needed.
• Updates files and provides comprehensive reports as required.
• Identifies and recommends referral of potentially fraudulent claims to the SIU.

Office locations hiring for this position: Plano, TX. San Antonio, TX. Chandler, AZ. Lake Mary, FL. Orlando, FL. Forest Park, OH. Suwanee, GA. Albany, NY. Liberty Lake, WA. Hunt Valley, MD. Norfolk, VA. Tampa, FL. Warrenville, IL. Marlton, NJ. Reno, NV. Westborough, MA. Indianapolis, IN. 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.