Library Associate 3

POSITION SUMMARY: The Library Associate 3 role is the senior role in the Library Associate job family, is found in large library locations (staff over 20) and will supervise Library Associate 1s and 2s. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials, problem-solving patron accounts and copy cataloguing of materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library 

Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets 

Work closely with Librarians and library management to plan, implement and promote programming activities 

Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers 

Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate 

Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs 

Process damaged materials to ensure collections are maintained in a good condition 

Assist with library opening and closing procedures 

Support reference desk in assisting patrons with questions 

Coordinate volunteers and assign duties, providing necessary training

Requirements

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIRED: 

H.S. Diploma or GED required, Bachelor’s degree preferred 

3 years library experience 

1 year supervisory experience 

Proficiency with library systems and databases 

Excellent communications skills, both written and verbal 

English/Spanish speaking is a plus 

A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint 

Excellent customer service skills 

Ability to work a regular schedule that may include a combination of days, evenings and weekends

ADA SPECIFICATIONS: 

Ability to lift 15 to 35 lbs. 

Ability to view a computer screen for long periods of time 

Ability to sit at a desk for long period of time 

Ability to stand for 4 hours at a time 

Ability to bend, twist, stoop, push and pull carts, kneeling

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hourly rate: $16.50 - Full-time