Description

ABOUT US

Life Chiropractic College West (Life West), is a leader in chiropractic education. Our dedicated focus on the profession sets us apart from other institutions making our doctoral and continuing education programs some of the most sought-after in the world.

Through a leading-edge curriculum and clinical training experience, we provide graduates with the knowledge, skills, philosophies, attitudes, and competencies to be the best in their field. Life West also empowers transformation. We believe that an outstanding education provides opportunities and resources far beyond the classroom experience. Our mission is to support the full career lifecycle from the classroom to retirement.

CORE VALUES

The vision of Life West is to create a brighter future for humanity through graduating chiropractors who have a deep understanding of service, and of the innate potential of the human body to heal and adapt to its environment. The Doctor of Chiropractic program prepares graduates for personal and professional fulfilment in a climate of giving, doing, loving and serving from a place of abundance.

PURPOSE 

Under the supervision of the Director of Financial Aid, the Assistant Director of Financial Aid is responsible for overseeing the Direct Loan programs; overseeing the internal operations (packaging/disbursements/reconciliation) to ensure compliance with federal  regulations; advising current  and prospective students on financial aid eligibility, aid programs and related issues; and coordinating delinquent/default activities and other related administrative functions.

RESPONSIBILITIES

• Oversee the Direct Loan program: including import and export processes, batch awarding, problem solving issues, analyzing reject reports and resolving errors or issues with COD, processing credit based loans (graduate PLUS), assisting students in resolving credit issues and/or the endorser process and making recommendation(s) for enhancements and implementing new protocols.
• Maintain a complete and current knowledge of federal policies and regulations to ensure compliance in the financial aid programs. Implement new regulations including developing new forms/procedures.
• Advise current, transfer, and prospective students on financial aid eligibility, program requirements, application procedures. Troubleshooting and problem solving complications in loans or any financial aid issues for current students.
• Package federal financial aid (loans, federal work study) according to federal regulations and school polices & procedures.
• Delinquency/default management: responsible for contacting delinquent students (to resolve delinquencies and prevent defaults); for tracking the delinquent/default borrowers along with analyzing any trends; for communicating with recent graduates (to prevent delinquency) and for researching options to reach out to borrowers and to educate them (webinars, training, etc.).
• Transmit funds to Accounts Receivable through the FATR process. Reverse funds as needed and calculate loan refunds. Collaborate monthly with the finance office regarding Direct Loan reconciliation.
• Oversee and coordinate ISIRs: provide guidance & direction to the Financial Aid Advisor on Verification policies & procedures, resolving conflicting data/issues and resolving C-flags (selective service, social security, immigration, defaults).
• Shared responsibility for the supervision, training and monitoring of the work load of the Financial Aid Advisor. Supervise, coordinate work load and train financial aid work study students.  
• Represent the financial aid office at various events (Champions Weekend); perform presentations for Loan Renewal Sessions, Financial Literacy Class, and Repayment Strategy Sessions.
• Role of acting Director (in the absence of the Financial Aid Director), and responsible for providing office direction, decision-making and participation in college meetings, as needed.

GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

1. Values, Mission and Goals: All employees are expected to know and work by the College's values, mission and goals as set out in the college Strategic Plan..
2. Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees.
3. Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
4. Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
5. Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
6. Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
7. Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.

SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS

• Bachelor's Degree preferred (experience may be substituted for degree).
• 3 to 4 years of management in financial aid or equivalent with increasing scope of responsibilities.
• Knowledge of Federal and State programs and regulations regarding Financial Aid programs.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint) Datatel, COD, Edconnect, Edexpress, or other integrated software.
• Ability to run reports, interpret and implement complicated data and formula.
• Analytical and problem solving skills.
• Excellent communication, interpersonal and customer service skills.

PHYSICAL DEMANDS 

1. Nature of work requires an ability to operate standard business office equipment. 
2. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files. 
3. Must be able to lift 35 lbs., retrieving and placing materials on high shelves and on floor-level shelves; standing, walking, carrying, grasping, hearing, seeing, sitting, kneeling, climbing, balancing, stooping, crouching, and reaching. 

WORKING CONDITIONS

1. Work performed in a general office environment. 
2. Periodic travel may be required.

Life West is an Equal Opportunity Employer. It is the College's policy to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Life Chiropractic College West.  Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

EMPLOYEE ACKNOWLEDGMENT

I have read this job description and discussed it with my supervisor.