Service Coordinator

ABOUT LIFE SAFETY AND SECURITY

Life Safety and Security is a family owned business located in Buffalo, NY. We have been providing the best national life safety, fire, and security solutions to our customers unique fire and security needs for over 25 years. Life Safety is dedicated to protecting people and property worldwide.

GENERAL DESCRIPTION OF POSITION

Provides client support to the organization by executing work orders, obtaining, analyzing and verifying the accuracy of service information in a timely manner. Ensures that an excellent standard of service and a high level of client satisfaction are maintained.

ESSENTIAL JOB FUNCTIONS

• Receives, verifies the accuracy of and processes work orders from clients utilizing the organization’s internal systems.
• Receives, reviews and processes affiliate service quotes to ensure accuracy of quote and initial review of pricing.
• Ensures and provides quality service to both internal and external clients.
• Accesses the company’s internal systems to obtain and extract work order information and provide client service management with the data for inclusion in various scheduled and special reports.
• Assists clients with general scheduling questions, escalates the client to the account manager for in depth client question or concerns.
• Participates and provides expertise as a member of the client support team. The team's objectives are to develop methods and systems to increase the accuracy, efficiency and responsiveness of the client support department as a whole.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the client support area.

-Develop relationships via phone/email quickly

-Must be comfortable on the phone and doing heavy phone work

-Communicate effectively & eloquently via email to affiliates/customers

-Be able to achieve set goals/metrics

-Have the ability to multitask

-Possess the ability/willingness to change directions quickly

-Should have a high level of self-motivation

-Be able to describe their ability to meet deadlines

- Occasional on call rotation during non business hours

-Be able to receive feedback and adjust accordingly

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

REQUIRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS

Demonstrate good communication skills (writing, spelling, listening, and speaking); demonstrate organizational skills; knowledge of computerized accounting systems; able to perform and prioritize tasks with limited supervision; able to perform work as a team member; able to work with the public; proficient in computerized spreadsheets, relational databases and word processing; able to type; proficient on 10-key calculator; able to operate copy and facsimile machines, demonstrate oral and written communication skills; able to organize, prioritize and perform tasks with limited supervision; able to work at an assigned work station; honest and dependable; professional demeanor and dress; demonstrates willingness to learn.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person