Operations Assistant

Operations Assistant

We don’t just have a mission statement…we have a mission.

At Life Strategies Counseling, Inc. (LSCI), our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

LSCI realizes that the strength of our practice is our exceptional staff. We support our staff with a culture of innovation, professionalism, and healthy work/life balance. We seek a full-time in-person operations assistant at our Jonesboro, Arkansas, location.

Compensation:

• The salary range for this position is $17.00 - $19.00 per hour.

Schedule:

• Monday - Friday, 8 AM - 5 PM

Benefits:

• Comprehensive benefits (health, dental, vision)
• 401K with employer match
• No weekends!
• Collaborative work environment

Essential duties and responsibilities:

• Assisting physicians with patient scheduling, completion of associated documentation, and receipt of payments
• Assisting site supervisors as needed
• Assisting with continuity of care and patient traffic flow
• Tracking client attendance for scheduled physician appointments
• Answering incoming telephone calls, taking and conveying associated messages;
• Processing requests for services as needed
• Verifying client Medicaid/Insurance coverage as needed
• Interacting with physicians’ offices to obtain PCP referrals as needed
• Performing general secretarial duties as needed
• Monitoring and maintaining the confidentiality of client and staff-protected information
• Providing customer service as needed
• Assisting with maintaining office safety and performance of emergency drills
• Maintaining the Material Safety Data Sheet file
• Maintaining product recall file
• Distributing and adhering to policies and procedures as established by superiors

Qualifications and Experience:

• The individual must be able to perform each essential duty satisfactorily
• Related experience and training
• Moderate to excellent computer skills
• Ability to organize and complete multiple tasks promptly
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write professional reports and general business correspondence
• Ability to effectively present information and respond to questions from staff, clients, and the general public
• Ability to perform essential mathematical functions such as addition, subtraction, multiplication, and division
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Required to stand; walk; sit; use hands to finger; handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• Must frequently lift and move up to 20 pounds.

About LSCI

LSCI provides outpatient counseling and psychiatric services to children, adolescents, adults, couples, and group psychotherapy in a warm, safe, and supportive environment. Services are offered for a wide variety of mental health concerns, including depression, anxiety, stress, childhood abuse and trauma, family and relationship issues, grief and loss, and addiction recovery.

LSCI is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.