What are the responsibilities and job description for the Membership Concierge I position at Life Time?
What We're Doing to Help Keep You Safe: Life Time has always been dedicated to delivering a healthy way of life to our communities, and we want you to know that we have a healthy, safe and clean environment for you to work. From a carefully phased approach to reopening, to enhanced cleaning protocols and social distancing, together we can make the club experience safe for all. https://www.lifetime.life/safety.html
As a wellness pioneer, Life Time is reshaping the way consumers approach their health by integrating where we move, work and live – digitally and physically – all with the primary goal of helping people lead healthy, happy lives. Life Time is committed to an inclusive culture that welcomes and respects everyone. We promote an inviting community that supports all people on their path to a healthy way of life.
Position Summary
The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with transactions and general account changes
Position Requirements
- Minimum of 6 months service/reception experience
Preferred Requirements
- Bachelors Degree in Hospitality or related field
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.