Hospital Services Coordinator II

Are you ready to save or heal a life?

Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

What is Lifebanc?

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives. 

Position Description:

This position is responsible for supporting the mission, vision and values of Lifebanc by developing and maintaining a positive donation culture within our service area, thereby assisting in achieving donation goals. Develops, implements and maintains commitment plans: analyzes and reports organ, tissue and eye (O/T/E) data and seeks strategies to improve in areas indicated. Develops and sustains relationships with referring physicians, nursing staff, hospital leadership and other hospital staff in assigned hospitals to achieve performance goals. 

Essential Functions:

• Educate and coach staff on organ and tissue donation process to optimize outcomes.
  • Design and conduct professional education programs to meet the needs of assigned hospitals. 
  • Create and customize professional education materials for informal and formal presentations, large and small audience educational forums, including slide and PowerPoint presentations, booklets, teaching tools, etc.
  • Provide onsite in-person support to Lifebanc and hospital staff during active cases and/or pending referrals.
• Utilizes superior customer service skills to identify decision-making individuals who can influence hospital protocols.
  • Conducts individual/department meetings with key hospital staff.
  • Collaborates with key hospital staff members in real-time on all active referrals and/or cases.
• Completes all required hospital services documentation for assigned hospitals to ensure compliance with industry and regulatory standards.
  • Inputs all hospital related activity via Lifebanc Electronic Medical Records system (EMR).
  • Work with hospital administration to review, revise, and/or create policies to ensure hospital compliance with state and federal statutes.
• Develops appropriate Commitment plans for assigned hospitals to create and/or maintain positive change in practices related to the entire donation process.
  • Analyzes and responds to medical record review data.
• Provides training, coaching, and mentoring on hospital services activities to Lifebanc clinical staff.

The work schedule will be Monday through Friday, but may include weekday, evening and weekend hours as required by the nature of the position. We have three positions available:

• Cleveland Clinic Health Systems/Aultman Hospital
• University Hospitals Health Systems/Metro
• Primary coverage area is Mahoning County with support coverage to other hospitals in our service area. 

Qualifications:

• Bachelor’s degree in related field is preferred.
• Minimum 4-5 years’ work experience in professional environment.
• 2-3 years’ experience coaching, training, and mentoring.
• Strong organizational skills and excellent attention to detail.
• Ability to assess situations and people and respond in a professional manner, initiate interpersonal interaction with hospital staff and develop ongoing positive relationships while communicating effectively with a wide range of people.

The qualified candidate must have reliable transportation and a valid driver’s license.

Compensation and Benefits

When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!

Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.