Clinic Director

Highlights of your role:

Director of Clinic Operations is responsible for all aspects of ambulatory/primary care clinic operations of LifeCare Medical Center. The Director of Clinic Operations is responsible for supervising, monitoring, and delegating duties to enhance services provided within the communities we serve. The Director understands the relationship between patient access, clinic flow, and productivity in an effort to deliver exceptional care.

We invite you to join our team as we continue on our commitment of caring for generations.

Since 1915, LifeCare Medical Center has been dedicated to providing quality healthcare in our region. At LifeCare Medical Center, we value every person and take our patient’s healthcare needs seriously. Our employees are the foundation for our success. We’ve fostered a collaborative environment centered around compassion, accountability, respect and excellence. At LifeCare, you will have the opportunity to thrive in a life changing career, within a culture of teamwork, professionalism, and respect. As the third largest employer in Roseau County, LifeCare Medical Center is continually looking for motivated, dedicated, and compassionate leaders who are passionate about delivering the best in healthcare services. We are committed to our communities and take pride in our medical heritage.

Job Details:
Location: Roseau
Shift: Day
Job Schedule: M-F
Hours:
FTE: 1.0
Weekend: No
Holidays: No
Pay:

What you’ll get to do in this role:

• Responsible for the overall management of clinic operations, including RHC and express clinics.

• Determines appropriate staffing and scheduling based on the needs of the facility

• Responsible for hiring and annual employee evaluations for all members of the department (delegated responsibility)

• Direct supervision of Nursing Supervisors Roseau/Greenbush and Warroad

• Joint supervision with Medical Director of Advance Practice Providers

• Responsible for practice management responsibilities. This includes productivity monitoring of providers and implementation of corrective action if needed

• Ensuring exceptional customer satisfaction by monitoring and evaluating CAHPS survey data. Establish performance standards and quality initiatives.

• Develop, maintain, and update annually personnel and clinical manuals for all areas of oversight

• In collaboration with other Directors assure services are provided in a patient focused environment

• Overall responsibility for development and management of clinic operating and capital budgets.

• Provide constructive coaching and initiate disciplinary action according to the facility Partnership Guide as needed

• Has knowledge of billing procedures according to standard operating procedure

• Places follow-up calls to patients as necessary, i.e. patient complaints, missed appointments, etc

• Monitors departments effectiveness by evaluating, initiating, and participating in restructuring of current and new programs

• Sets goals and provides data and reports to the Quality & Performance Improvement Department.

• Direct departmental goals for future Performance Improvement activities

• Develop and present educational programs for other professionals and staff as appropriate in areas of expertise upon request

• Obtains and maintains a working knowledge of Rural Health Clinic regulations. Oversees compliance with Rural Health Standards and Joint Commission

• Effectively communicates departmental, organizational, and industry information to staff

• Advances the customer service experience in responsible areas

Develops relationships and communication networks with key business and community leaders

• Represents LifeCare at community functions as needed

• Serves on local committees as requested.

• Works closely with other departments and community leaders.

• Attends Department Director meetings and brings up management issues that affect services

You’re an excellent fit, if you have:

• Bachelor's or Master's degree in healthcare adminisration, or relevant field
• minimum of 5 years in healthcare, clinic operations preferred
• 2 years leadership experience
• excellent leadership and interpersonal skills
• outstanding written & verbal communication skills

Benefits statement:

LifeCare Medical Center offers an attractive benefits package for qualifying employees. Depending upon eligibility, we offer a variety of benefits including health, dental, and life insurance. We also offer short and long-term disability, tuition assistance, a 403(b)-retirement plan, and a generous time off package to help employees maintain a healthy work-life balance.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

LifeCare Medical Center is an Equal Opportunity Employer (EOE)

Education

• Bachelors or better in Health Administration or related field

• Masters or better in Health Administration or related field