Community Support Coordinator

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

Fundamentally, the mission of this team is to keep people and pets together. This role achieves this by working with pet owners to provide support and assistance for a wide range of pet needs. It is critical that the Community Support Caseworker approaches every community encounter with respect, kindness, and compassion, and maintains an open mind and inclusive attitude.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

· Uphold the standards and values of LifeLine Animal Project:

Save Lives

Build Community

Be Compassionate

Be Exceptional Stewards

Take Responsibility

Be Courageous

Respect, Embrace and Celebrate Diversity

· Provide excellent customer service to clients, field officers, coworkers, and volunteers.

· Respond to pet owners requesting assistance.

· Connect owners to community resources such as food banks, medical services, temporary boarding, fence repair, or human services programs.

· Support owners with rehoming when they can no longer keep their pet; partner with rescue/adoptions/foster teams for intake-to-placement pathways for urgent intakes.

· Offer information on spay/neuter, training classes, vaccines, and general pet care.

· Offer pet owners food, crates, runners, and other supplies that may be available.

· Establish, research, and maintain partnerships with community organizations.

· Keep records of all communications and assistance provided to pet owners. Produce reports as requested.

· Take primary responsibility over answering the main phone line.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Compassion for animals and owners

· Excellent customer service skills

· Passion for serving the community

· Clear oral and written communications

· Problem solving and ability to withhold judgment

· Ability to come up with creative and individualized solutions for each client

· Comfort with ambiguity

· General animal behavior and care knowledge

· Attention to detail and accuracy in communication, note documentation, and data entry

· Knowledge of Google Docs and Google Sheets

· Comfort with using computer software and databases

· Community outreach, social services, or advocacy experience

· Animal experience preferred

· Valid Georgia driver’s license

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights

Experience:

• Customer Service: 1 year (Required)
• Data entry: 1 year (Required)
• Community engagement: 1 year (Preferred)
• Conflict management: 1 year (Preferred)
• Animal welfare: 1 year (Required)
• Animal handling: 1 year (Required)

Work Location: In person