Customer Service Representative

PRIMARY PURPOSE OF THE POSITION:

LifeLine Foods Customer Service Representative is responsible for supporting sales initiatives by effectively handling all customer order management activities to enhance the return on total business through delivering the best customer service care in the industry. This position develops first-hand knowledge of customer ordering patterns, establishes working relationships with the customers and coordinates the customer needs with the capacity and capability of the
Plant Operations and Logistics teams. The Representative must develop a thorough understanding of LifeLine’s pricing policies and procedures.

SUPERVISION: Directs the activities of, and is accountable for, the results produced by employees in the following positions.
None

KEY RESPONSIBILITIES: The following statements describe the key responsibilities to be performed by the position. Key responsibilities are those the individual must be able to perform unaided or with the assistance of a reasonable accommodation.

• Receive customer requests and orders, enter/validate, and track through internal systems and offline systems as appropriate.
• Manage customer contracts and execute releases for specific orders against contracted volumes.
• Ensure customer orders are compliant with terms and conditions and highlight variances for action.
• Partner with Production Planning and Operations team to ensure product quantity and date availability to meet customer needs. Communicate to all impacted partners when issues or delays arise and strive to resolve issues immediately.
• Validate that required customer documentation is created and/or delivered as needed for shipping, customer receipt/acceptance, and invoicing.
• As required, validate product delivery, and support the close out of the order process to ensure accurate and timely invoicing and revenue reporting.
• Gather information from customers, marketing, and sales regarding customer promotions and market activity that may impact demand patterns.
• Provide assistance as needed to value-added sales team in support of customer requests for information.
• Track customer order patterns against expected demand, forecasts, and historical demand; escalate differences to sales and forecasting teams to evaluate and drive appropriate action.
• Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Partner with Quality Assurance, Warehouse, Logistics,

Production, and/or other internal team members as needed for resolution.

• Actively identify opportunities for improving order management and fulfillment processes.
• Utilize best practices in the execution of daily responsibilities. Comply with policy guidelines in the order entry and management process that ensure accurate reporting and internal controls.
• Create strong working partnerships to ensure team success.
• Support our strong culture with accountability and a positive attitude.
• Responsible for Food Safety and Quality.
• Lifeline Foods’ philosophy is to maintain a flexible, cooperative and collaborating work environment. In that regard, this position will be expected to perform duties outside the key responsibilities.

MINIMUM REQUIREMENTS: The following is the requisite education and/or work experience for this position.

• Associates Degree or equivalent from two-year college or technical school preferred, or three years of related experience and/or training; or equivalent combination of education and experience.
• Ability to ready and interpret documents in the English language such as sales contracts and procedure manuals.
• Must be proficient in Microsoft Office and all standard programs used by the industry and the ability to learn and effectively use any and all other computer programs that are or will be made available.
• Must have excellent written and verbal communication skills, including the ability to write informative reports, business correspondence and formal presentations, that can be effectively understood by all levels of personnel.
• Ability to effectively and clearly communicate with others both internally and outside of the Company.
• Ability to communicate fluently and write effectively in both English and Spanish is preferred.
• Must be detail orientated and able to adapt to a fast-paced environment.
• Must be comfortable in and able to adapt to a chaotic environment and working with constantly changing priorities.
• Ability to multitask effectively a must.
• Ability to work under pressure and time constraints.

PHYSICAL DEMANDS: The physical demands described here a representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to sit for extended periods of time; use hands to finger; handle, feel/hold objects; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; speak; hear, taste and smell.
• Occasionally required to walk and move about the facility.
• Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Must be able to speak on the phone.
• While the work schedule for this position is generally during core business hours Monday – Friday, the hours and days of work may be augmented/changed at the discretion of management to support business needs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is a combination of corporate and manufacturing.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to wet and/or humid conditions.
• Occasionally works near moving mechanical parts.
• Occasionally exposed to fumes or airborne particles, risk of electrical shock and vibration.
• The noise level in the work environment is usually mild.

EOE/AA

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Saint Joseph, MO 64503: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location