Manager, Donor Service

LifeShare is seeking an enthusiastic Donor Service Manager to plan, organize and supervise our daily blood and blood component collection activities in the region.  The Manager will directly supervise our team of phlebotomists for achievement of draw goals, adherence to quality standards and exceptional customer service at local blood drives.  By ensuring effective collections and creating a positive donor experience, the Manager will help cultivate a pool of return donors and ensure a safe blood supply is available to our community during times of need. 

Reporting to the Regional Director, the Manager will ensure appropriate staffing and scheduling to meet operational goals; provide training and oversight for the donor collections team; monitor and assess performance related to established key performance indicators; participate in quality control/assurance activities; and promote a “safety first” approach to work.  The ideal candidate is self-motivated, organized, experienced in staff management, and has a passion for service to our community. Come be a part of the LifeShare team, “connecting donors and the lives they impact!”

Beginning base salary is $52,000 to 62,000 commensurate with experience.  LifeShare offers a generous benefits package, including employer-paid medical, life and disability insurance; employer base retirement and matching contributions to the retirement plan, and paid time off.

Since 1942, LifeShare has operated blood centers to facilitate generous donors sharing the Gift of Life.  Today, we provide blood components to medical facilities throughout Louisiana, east Texas, and south Arkansas and continue our pursuit of excellence to achieve and maintain the highest levels of service to donors and patients alike. Cutting edge work in rare blood trait identification has led to LifeShare’s leadership position in providing rare blood components to patients nationally and internationally.

QUALIFICATIONS:

• Associate's Degree in related field, plus at least three (3) years of relevant work experience, preferably in blood banking; or an equivalent combination of education and experience sufficient to perform the duties of the job.
• Demonstrated supervisory experience and both technical and administrative skills required.
• MT, RN, or LPN preferred.
• Must possess a Real ID compliant form of identification for access to DoD installations and federal facilities for mobile blood drives.
• Requires travel within the community; must possess a valid driver’s license and be insurable by our commercial auto insurance carrier; within 6 months of hire, must obtain a Class D or E license (assistance provided).
• Ability to become familiar with and apply understanding of CLIA, FDA, OSHA and AABB regulations and statutes, and Current Good Manufacturing Practices (CGMP) guidelines for laboratory operations.
• Ability to maintain composure and work effectively under stressful situations.
• Must be self-motivated, dependable, punctual, and have demonstrated effective organizational and communication skills.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook); ability to learn and utilize blood banking computer applications.
• Must satisfactorily complete a company approved adult CPR/First Aid course within the first 6 months of employment or possess current CPR certification; must maintain the certification.

Since 1942, LifeShare has operated blood centers to facilitate generous donors sharing the Gift of Life.  Today, we provide blood components to over 100 medical facilities throughout Louisiana, east Texas, and south Arkansas. Cutting edge work in rare blood trait identification has led to LifeShare’s leadership position in providing rare blood components to patients nationally and internationally.  In 2019, LifeShare expanded to create two new divisions -- LifeShare Tissue Services is working to provide select tissue needs to customers, while LifeShare Cellular Services provides clinical and research expertise to develop material and treatments through a state-of-the-art cellular laboratory.  In 2020, LifeShare has continued to expand, establishing LifeShare Phlebotomy School and LifeShare Plasma Services.

LifeShare is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeShare is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.