Operations Manager

Leading concierge, preventive medicine organization and pharmacy is actively seeking Practice Manager/ Administrator to manage daily operations for both locations, support quality care and help implement a long term strategy with management for a growing practice. We are looking for a polished and flexible professional to provide leadership and growth to our exceptional team. We manage programs and care for VIP entertainment, sports, music and prominent business figures.

The successful candidate will be responsible for all operations to include: overseeing the day to day operations while providing world class service and achieving profitable results through proper and effective management of sales staff, clinical staff, admin staff, support staff, operational functions and ensuring customer satisfaction.

The Manager will bring a customer-centric mindset to this 30 year old, VIP concierge facility, directly overseeing the facility and its staff. This is a hands-on, autonomous, all-inclusive role that will allow you to apply your strategic and tactical capabilities in order to provide world class customer service and care to our clientele. Requires deep knowledge of all aspects of a clinic, VIP customer service, VIP clientele, admin documentation, processes, payroll, inventory, sales, employee supervision and team building. Additionally, the you will be expected to establish rapport with all direct report employees, suppliers and partners to promote a "team" environment.

In this role, you will:

Directly oversee the day to day operations to ensure: exceptional, effective and efficient client care, administration, documentation, purchasing, financial management, marketing, inventory and providing outstanding customer service.

Audit and create a best systems practice with management for all communication, collaboration tools, and general guidelines and protocols for staff that best serve the client

Directly oversee the practice and pharmacy operations to include: daily client care, schedules, finances, physician/support team management, documentation and clinical procedures.

Directly oversee employees including: all HR functions, employee relations, mentoring, motivating and training, succession plans, etc

Develop and implement policies & procedures concerning staff and management practices (conducting performance conferences, disciplinary action, terminations, maintaining incident files, etc.)

Ensure employees adhere to all policies and procedures, operating practices and/or mandated regulations and laws

Customer Service; actively seek out ways that the customer can be better served including training of staff as needed

Provide leadership and vision to the organization through "management by example"

Oversee and ensure high safety standards at all times

Perform all clinical and office functions for coverage, overflow and training: include patient care, follow up, admin, front office, back office, etc.

Direct production activities to insure safety and compliance with quality control standards, and regulatory compliance

Oversee and/or ensure good housekeeping at site at all times

Ensure customer and vendor file integrity (documents, analytical information where required, communication notations, etc.)

The successful candidate will have:

• A minimum of five years of progressive management experience
• Start up experience or experience in a growing organization.
• Recent experience directly overseeing the complete operation including business management, inventory management, purchasing, marketing, planning and financial oversight in a retail/service setting
• A minimum of five years of experience managing 20 staff, including hiring, supervision, evaluation and benefits administration
• College degree
• Strong HR and employee relations skills with ability to elicit performance from a team
• Recent experience operating in a small-medium, privately held company
• Demonstrated behavior that supports the mission, vision and values of our company
• Proven leadership that promotes organizational focus by establishing goals and supporting new concepts
• Proven skills in business and financial management; demonstrated ability to work with financials, billing, collections including budgets and P&L reports
• Excellent, proven interpersonal, verbal and written communications skills
• Effective problem - solving and mediation skills
• Proven ability to cope with conflict, stress and crisis situations
• High energy level, self-motivation and a desire to succeed
• Commitment to excellence, attention to detail and accountability
• A positive attitude and amazing ability to work with any personalities

Additional information

Other:

• Healthy benefits package, vision and dental, matching 401k, vacation, parking.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Management Experience: 5 years (Preferred)

Work Location: In person

Salary : $70,000 - $90,000