Front Office Coordinator - Naperville South

LIFESTANCE OVERVIEW
LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

ROLE OVERVIEW:
We are seeking a reliable and motivated Front Office Coordinator for the Naperville South office. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette. Starting rate is $17 - $20 an hour based on experience.

Responsibilities:

• Greeting and checking-in/out patients in a courteous manner; including going over explanation of benefits, collection of co-payments/deductibles/co-insurance, balances etc.
• Provide patients with initial intake paperwork and evaluate paperwork after completion
• Ordering/organizing supplies
• Working with building management to coordinate facilities
• Accept furniture and other office deliveries and sometimes build small furniture
• Coordinate with setup and implementation of janitorial staff
• Help coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and rescheduling appointments
• Answering emails and patient messages via patient portal
• Office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

Skills and Experience:

• High School Diploma or equivalent
• 2 years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees and clients must wear a mask in common areas

Ability to commute/relocate:

• Naperville, IL 60564: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location