Clerical II - Clerical Support - 004

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando Counties.

JOB SUMMARY: The Clerical Support II employee assists consumers and employees with the day-to-day functions of various facilities to ensure the efficient operation of the location.  They are generally the first- and last-person consumers speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others.  They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: 

• To focus on empathetic and respectful customer service is vital to satisfactory job performance.  The ability to demonstrate exceptional communication, complex decision making, and de-escalation skills while maintaining patience and understanding during potentially difficult situations is a fundamental aspect of this position. 
• Check consumers in/out
• Scheduling/rescheduling all appointments/services performed by facility staff
• Assist consumers with payments, referrals, and other paperwork as needed; write/fax contracts; handling of trust accounts as needed
• Enter DAP/contact notes in EMR
• Problem solving with consumer; referring consumers to appropriate department/program
• Call in meds after approval, run medication profile
• Collect third party insurance information, verify/enter and forward to Office Manager
• Prep/close office, filing/creating consumer charts, phones, mail distribution, data entry, requisition orders, bank deposits, lock box, other general office duties as assigned dependent on location
• In addition to the above general functions, a Clerical II employee will be assigned specific roles within the Clerical Department.
• This position may handle Petty Cash and Trust Accounts for various assigned programs throughout the residential continuum at LifeStream.  Programs assigned and day-to-day work within programs may evolve as needs arise.
• Centralized Scheduling for assigned programs.  Programs assigned and day-to-day work within centralized scheduling may evolve as needs arise.
• LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands.

EDUCATION & EXPERIENCE: 

• High School Diploma or equivalent required
• Associate degree preferred
• Minimum of One (2) year experience in office setting including the use of computer systems required
• Minimum of Three (4) years’ experience in a medical office setting preferred 

Driving Requirements: 

• Must be Over the age of 21 required
• Minimum of 5-years driving experience required
• Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)
• Possess a continuously valid US Driver’s license for the past three years, from date of issue required
• Safe Driving record required

TRAINING & DEVELOPMENT:

• Completes all requirements according to Individual Training Plan within the first six months of hire and annually.  Other training and/or professional development may be assigned due to evolution of programs.  
• Participate consistently in all in-service training programs
• Level II Background Clearance 

LOOK AT THESE BENEFITS!  

• Health/Dental/Vision Insurance   
• Short Term Disability   
• Pension Plan   
• 403(b)   
• PTO over 4 weeks your 1st year!   
• Flexible Work Schedules   
• Shift and Weekend Differentials   
• And More!   

Quick Apply or through LifeStream's Website:   

https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch         

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.