Program Services Coordinator - Community Based Counseling

LifeWorks of Austin, TX is looking to for a Program Services Coordinator to join our Community Based Counseling team! The Program Services Coordinator supervises a team of community-based counselors in providing assessment, counseling, and referral services to transition-age youth and their families who have experienced trauma and/or who would benefit from mental health or substance use recovery. Also supervises the Clinical Care Specialist in the coordination of psychiatric services referrals and services.

This full time, exempt position earns a competitive rate and benefits, including 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Coordinates and assists in the development, delivery, and management of program services.
• Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results; conducting training; implementing and enforcing systems, policies, and
• Responsible for hiring, onboarding, ongoing training, and facilitating monthly supervision with program staff.
• Provides supervision to licensed clinical staff in accordance with licensure standards, including Board Approved Clinical Supervision for staff working towards their advanced licensure, as needed.
• Ensures availability and provides guidance to community-based staff for case consultation on a daily basis.
• Oversees coordination of the psychiatric services collaboration.
• Oversees program compliance with documentation and fidelity standards.
• Assists in compilation, analysis, and reporting of program outcomes and holds program accountable for data quality and accurate and timely reporting of data.
• Responsible for meeting all agency, program, contract, grant, and licensing standards, and policy compliance.
• Provides community trainings, presentations and outreach activities on trauma-informed care topics and responds to calls and inquiries from internal and external sources.
• Develops and maintains positive working relationships with agency staff and community contacts and stakeholders such as referral sources, recovery community organizations, and other service providers.
• Responsible for establishing and maintaining collaborations with community partners.
• Tracks and approves timesheets, trainings, and licensure renewals for direct reports.

QUALIFICATIONS

• Requires a Master’s degree in Social Work, Counseling, or related field.
• Advanced licensure in Mental Health discipline.
• Three (3) years of experience providing direct counseling services.
• Preferred (1) year of supervisory experience.
• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.