Warranty Administrator

Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company
• Competitive salary
• Medical, dental and vision insurance plans
• 100% company paid short term and long term disability coverage
• 401(k) Plan with company match
• Company paid life insurance with optional additional coverage
• Paid holidays and Paid Time Off (PTO)
• Professional work environment

Warranty Administrator

We have an exciting opportunity for a Warranty Administrator to work out of our Mountville branch. The Warranty Administrator will manage the day-to-day activities related to the company’s warranty process across all branches. Additionally, this individual will work directly with manufacturer and vendor representatives to develop and maintain strong relationships to ensure proper support is provided in times of need.

Job Responsibilities:

• Review every warranty repair order for proper completion and accuracy according to OEM policy and procedures
• Submit warranty claims to manufacturer for payment across all branches
• Resubmit all rejected claims promptly while documenting reason and addressing with service/parts management as required
• Maintain an annual rejection percentage of 10% or less
• Negotiate with manufacturers and distributors to earn higher reimbursement for company on claims when appropriate
• Reconcile all warranty receivables
• Assist with special projects, audits, and reports as assigned by manager
• Conduct weekly audits of all outstanding claims
• Attend warranty training courses offered by manufacturers as needed

Job Qualifications:

Required

• High School Diploma or general education degree (GED)
• Two (2) years related work experience
• Computer skills using Microsoft products including Outlook, PowerPoint, Word and Excel.
• Ability to write emails and business correspondence.
• Ability to effectively present information and respond to managers and co-workers in timely manner
• Strong math and analytical skills
• Ability to interpret a variety of instructions furnished in written, oral or schedule form
• Strong relationship building and communication skills
• Ability to work independently or as part of a team on a variety of tasks

Preferred

• Two (2) years of college or equivalent training
• Two or more (2 ) years of in automotive or equipment industry

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 2 years (Required)
• Warranty: 1 year (Preferred)
• Automotive or equipment industry: 1 year (Preferred)

Work Location: In person