Client Care Specialist

ABOUT LIGHT COUNSELING:

Light Counseling has served more than 600,000 Individuals, Couples, & Families and has been providing professional, confidential, and distinctly Christian counseling services to Virginia for over 30 years. Additionally, we serve clients in 14 other states! We take pride in incorporating God’s truth in the helping process. Our mission is to bring hope to the hopeless and healing to those who are hurting by helping individuals realize their God-given, divine potential.

DESCRIPTION

The Client Care Specialist (CCS)  is vital to the success of Light Counseling as they welcome clients (new and existing) to our practice, assist with all their needs, and make their experience with us as comfortable as possible. The CCS not only provides valuable support to our clients but the entire team at Light Counseling. This position is the initial primary administrative contact for Light Counseling and is supervised by the Lead Intake Specialist.

CONFIDENTIALITY NOTICE:

Employment with Light Counseling is of a confidential nature and operates in accordance with federal and state privacy laws and practices (i.e., HIPAA). All work is performed under supervision but does require the ability to effectively function independently, with flexibility, initiative, maturity, and decision-making within the framework of Light Counseling’s policy and employee handbook. 

DUTIES AND RESPONSIBILITIES:

• Provide scheduling, appointment reminders, and check-in duties through the Electronic Health Record (EHR).
• Collects patient balances
• Performs data management of consents, socio-demographics, insurance information, and clinical diagnosis.
• Ensures all necessary intake paperwork, consents, disclosures, and releases are completed before sessions.
• Conduct interviews with referral sources or prospective clients to determine service needs and eligibility.
• Secures office/building at end of day (locks all files, offices, and external entries, straightens up waiting room and kitchen, turns off internal lights and turns on exterior lights).
• Learn and provide support for various electronic applications and platforms used by Light Counseling
• Establishes and maintains a good rapport with medical, business, community groups, and other potential referral sources so Light Counseling may respond to community needs, enhance public relations and coordinate services.
• Provide office support in the absence of Office Manager
• Supports safety initiatives and maintains an environment of safety for clients, staff, and visitors.
• All other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office operations and customer service practices
• Ability to listen to others and interact well with the public
• Understanding of federal and state privacy and security laws, regulatory requirements, and standards for maintaining information security and confidentiality.
• Must demonstrate an understanding of and an appreciation for cultural diversity and inclusivity
• Ability to learn quickly new and existing tasks, platforms, and workflows
• Ability to effectively communicate information and respond to clients, staff, and community partners.
• Demonstrate the ability to focus on details, complete assigned projects, meet deadlines, and prioritize multiple competing tasks in a fast-paced, team-based environment.
• Ability to define problems, collect data, establish facts, research solutions, and draw valid conclusions.
• Ability to problem-solve a variety of hardware and software issuess
• Ability to provide assistance with practice billing and collections

• Be detail-oriented, organized, self-motivated, and possess strong time management and problem-solving skills to handle multi-faceted conversations and situations
• Be proficient with operating Microsoft devices
• Be proficient with Microsoft Office 365 (Outlook, Word, Excel, Teams), and have the initiative to learn and become proficient with all other platforms and applications.

The CCS is an integral part of the team and must be willing to not only be flexible, but also learn and accept new responsibilities, work well with others, and contribute to the mission and values of Light Counseling.  The CCS must represent Light Counseling to all clients in a manner that reflects its values.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Related experience in customer service
• Experience with Electronic Health Records preferred

• Excellent oral and written communication skills.
• Valid Driver's License and acceptable driving record.
• Complete all required background checks and drug testing.