Salary Job Openings

Inbound Customer Service Representative

Lightning Spark Marketing
Hartford, CT Full Time
POSTED ON 3/7/2024
Job Description:


About Discover Outcome:

We’re Discover Outcome - your branding geniuses. We’re here to service our clients in all things branding, PR, sales management, and customer service. You can count on our team to give your brand a hand where it’s needed.

We are looking for a Call Center Representative that will be the liaison between our clients and their current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary:

$22-$28 per hour

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication 'scripts' when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level

Required Experience:
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

From: The Hive Station

Benefits:
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • 401k
  • PTO

Salary.com Estimation for Inbound Customer Service Representative in Hartford, CT
$195,974 to $269,716
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