Documentation Quality Assurance Analyst

SUMMARY OF RESPONSIBILITIES: 

Reviews and monitors EMR/data base records to ensure the documentation complies with regulations and internal quality control practices. Operates as support to the agency's electronic health management system (EMR) and provides operational and training support to staff. 

MINIMUM QUALIFICATIONS: 

High school diploma or equivalent. Experience with computerized data systems, preferable electronic health record systems. Strong people skills to provide excellent internal and external customer service along with an ability to set and meet deadlines is required. 

ESSENTIAL DUTIES/RESPONSIBILITES: 

• Reviews client and account source services and forms in database by reviewing data for deficiencies; resolving discrepancies by using standard procedures or flagging incomplete documents to primary staff/supervisor for resolution. 
• Monitors staff-entry into database for timeliness and accuracy and ensures completed and required documentation procedures are adhered to. 
• Verifies entered client and account data by review and audit, to ensure correct codes and funding sources have been utilized. 
• Collaborate with team members to collect and analyze data. • Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation. 
• Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation. 
• Maintains a professional working relationship with all persons served including a demonstrated commitment to person centered care and recovery-oriented approaches to care. 
• Completes all other duties and special projects as assigned. 
• Adheres to the Lightshare Mission and Pillars: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us). 

CORE COMPETENCIES 

Demonstrates Dependability: 

• Arrives to work on time according to agency policies 
• Uses leave time according to agency policies 
• Completes documentation/paperwork and projects within deadlines 

Demonstrates Flexibility & Initiative: 

• Assumes additional responsibilities and a willingness to assist colleagues 
• Works different shifts when necessary 
• Recommends program changes and improvements 

Demonstrates Teamwork: 

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals 
• Attends and participates in required staff meetings and agency-wide committees 
• Receptive to direction and feedback from supervisor 

Demonstrates Professionalism: 

• Conducts self in professional manner with colleagues, peers, and persons served 
• Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations 
• Adheres to agency Code of Ethics at all times 
• Complies with all agency policies and procedures, laws and regulations under which the agency operates