Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Support Specialist to support our Golf product team. Reporting to the Team Lead, you will be in contact with our customers via our chat-based platform. Our team is responsible for assisting Golf courses with their use of the POS software.

What you’ll be doing:

• Providing excellent technical support and customer service to our customers;
• Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
• Documenting and tracking customer issues and resolutions;
• Following escalation procedures as required;
• Liaising with team leaders to best handle day to day situations to better customer experiences;
• Handling miscellaneous duties and responsibilities as defined by management.

What you need to bring:

We’re a team of 7 people located in North America and Europe. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our support team is motivated, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day and do the best work of your life, you have come to the right place. 

We're looking for a candidate who has experience with the following:

• 1-2 years of customer service experience
• Knowledge of the Golf industry
• Excellent verbal and written communication skills in English
• Ability to handle multiple incoming demands and tickets
• Ability to conveying a customer-focused attitude
• Proven troubleshooting skills
• Experience with POS (asset)
• Fluency in French (asset)

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day