What are the responsibilities and job description for the Sr. Shelter Operations Manager position at LIHI.?
Sr. Shelter Operations Manager
LOCATION: North Seattle
POSTING DATE: 02/03/2023
REPORTS TO: THV Program Manager
HOURS: Full-time, 40 hours per week, including some on-call evenings and weekends
PAY RANGE: $27.88-$31.25 hourly, DOE
BENEFITS: Medical, dental, vision, retirement, life insurance, long-term disability insurance, and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).
POSITION TYPE: Non-Exempt, management position
This position will provide support and guidance in the management, operation, compliance, and coordination of staff at multiple Enhanced Emergency Shelters. This position will also supervise activities at one site and will maintain a safe environment for all the program participants at the Enhanced Emergency Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Organizers, Case Managers, and LIHI Management team.
Responsibilities:
Staff Support and Supervision
- Hire, supervise, and train staff, volunteers, and interns and interface with vendors, contractors, consultants, and community members.
- Complete staff evaluations that address performance concerns, and set goals with clear performance expectations.
- Provide support and guidance to Shelter Operations Managers at 2 other Enhanced Emergency Shelters.
- Troubleshoot program participant issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
- Support the enhanced emergency shelter team in effectively maintaining established policies and programs at the enhanced emergency shelters.
Program Management and Coordination
- Provide an on-site presence, monitoring the enhanced emergency shelter and surrounding areas. Coordinate activities, staffing, and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of the villagers. The purpose is to assist with deterring theft, violence, vandalism, illegal activities or infractions of rules and code of conduct.
- Enforce rules and guest policy.
- Assist clients/participants in completing move-in and move-out paperwork.
- Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.
- Provide outreach and info to neighborhood organizations, program participants, and the Community Advisory Committee.
- Serve as a LIHI representative at CAC meetings as needed
- Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the Village.
- Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.
- Maintain inventory of basic supplies and assist in ordering supplies.
- Respond to villagers’ concerns and questions regarding the Village.
- Respond to emergencies on site, being on-call with cell phone and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.
- Work with other staff members, community groups, government entities, volunteers and future program participants on community notification, tours and community outreach.
- Obtain and respond to input and feedback from program participants, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of life.
- Organize training for staff and program participants on domestic violence, mental health, hoarding, self-help, and other areas.
- Perform other responsibilities as assigned.
Qualifications:
- Four years’ experience working in the property management or human services field.
- Experience supervising staff, leading effective team and staff meetings, hiring and evaluating staff.
- Experience providing services to low-income and/or homeless men and women.
- Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income
- Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
- Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up.
- Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
- Proficient in, Microsoft Office and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
- Proven ability to work with minimal supervision.
- Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
- Excellent communication skills.
- Must have valid driver’s license and working vehicle.
- Must pass criminal background check and drug screening test.
New hires must be fully vaccinated against COVID-19 by their start date; except where accommodations are required by law. Proof of COVID-19 vaccine is required unless an accommodation is made.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low-wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are locatedi n Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring enhanced emergency shelters as a crisis solution to homelessness. Annually, the enhanced emergency shelters and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
Salary : $28 - $31