Retail Assistant Manager

About us

Are you looking for an opportunity to start, or further your management career with a dynamic and fast growing company??? Then look no further!!!! Join Lila, where innovation meets compassion, and where your work will directly impact the lives of countless mothers and birthing individuals.

Lila Maternity is a pioneering company in maternity care, driven by a deep commitment to improving the labor experience. Our unique background in Labor and Delivery nursing and birth doula services has inspired the creation of beautiful, functional, and high-quality birth gowns that revolutionize labor comfort. As part of our team, you'll contribute to a dynamic, growing company that values the humanity, diversity, and beauty of our customers. At Lila, we prioritize the needs of mothers by offering products that combine elegance with practical accessibility. Be a part of Lila's mission to make every mother feel beautiful, respected, and comfortable during one of the most significant times of their lives....

We are currently seeking a candidate will have a strong passion for the work they produce, excellent communication skills, and the ability to lead by example. As a Retail Assistant Manager, you will be responsible for supporting the team members and store manager in the day-to-day operations of the store and fullfillment center, contributing to the success of the business.

**Duties:**

• Demonstrates and teaches or Core values of Teamwork, Hardwork, Harmony, Listening, and Respect for all team members, supervisors, and customers.
• Leads by example-- Do what is right, no matter the circumstance.
• Remains positive and upbeat even during trying times and difficult situations.
• Assist the store manager in managing sales, customer service, and inventory control.
• Oversee the sales floor, including visual merchandising, product knowledge, and ensuring a positive shopping experience for customers.
• Develop and implement strategies to increase sales and customer engagement.
• Train and develop store associates in sales, customer service, and inventory management.
• Manage and maintain inventory levels, including receiving and stocking merchandise.
• Process customer transactions and handle returns and exchanges.
• Collaborate with the store manager to set and achieve sales goals and manage the store budget.
• Stay up-to-date with industry trends and fashion to maintain a high level of product knowledge.

**Skills:**

• Proven experience in retail sales and management.
• Strong understanding of inventory management and stock control.
• Excellent sales and customer service skills.
• Ability to speak multiple languages is an asset.
• Effective training development and employee orientation skills.
• Strong leadership and management skills, with the ability to motivate and manage a team.
• Experience with payroll and other administrative tasks.
• Strong organizational and time management skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Proficiency in computer software, including POS systems.
• Ability to buy and manage merchandise as needed.
• A keen eye for visual merchandising and a passion for fashion and retail.
• Frequent lifting of 10-20 lbs. and bending.
• Occasional lifting of up to 40 lbs.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Application Question(s):

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

• A fast casual restaurant experiences high foot traffic, leading to long lines.

Which POS feature would most improve the situation?
A. Kitchen display system integration
B. Cloud-based data storage
C. Table layout and reservation management
D. Employee time clock management

• Which inventory control strategy would help your store meet customer demand while minimizing excess storage costs?

A. Following a just-in-time system of ordering items only as they're needed
B. Ordering the same quantity of items every month regardless of seasonality
C. Maintaining a high level of inventory for all products to prevent stockouts whenever demand increases
D. Following a first-in, first-out system for non-perishable items to manage inventory levels
E. Buying inventory in bulk once a year to benefit from quantity discounts

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Hendersonville, TN 37075 (Required)

Work Location: In person

Salary : $12 - $14