Customer Service Representative

OUR CULTURE
Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

YOUR ROLE

We act with intentionality to connect people to our cause through our service and engagement principles. Every day we:

• Welcome– Smile greet members by name, introduce yourself.
• Connect – Ask questions, share a story, introduce them to other staff and members.
• Support – Affirm and encourage them, wish them well.
• Invite – Share opportunities to get involved and give back to the community.

Join us and help transform lives.

The Lima Family YMCA, Lima, OH is seeking Welcome Center Staff members to join our team.

We are looking for applicants who are available to work Sunday through Saturday - evenings, approximately 15-20 hours per week and weekends.

Pay Rate:
$11.00 per hour

General Function:

The welcome center staff member is responsible for informing and serving YMCA members and patrons according to YMCA policies and procedures, and exhibiting the core values of caring, honesty, respect, and responsibility in all aspects of their work with the Lima Family YMCA.

Qualifications:

• High school diploma, or in process of acquiring.
• Must be able to type 30 wpm.
• Reliable transportation to attend work.
• Team player with a positive, service-oriented attitude.
• Interested in contributing to the mission of the YMCA.
• Outgoing personality and strong customer service skills.

Essential Functions

• Greet all members and visitors with a smile and a personal greeting. Employ effective sales/customer relations techniques.
• Properly perform switchboard operations as required, including; answering all calls on or before the third ring, providing standard information in response to inquiries, transferring all calls to the proper extension.
• Consistently use the facility access system to scan all membership data cards or enter forgotten card information for all members.
• Check program participant’s cards to assure that the card is current.
• Answer membership/program inquiries, explain membership enrollment information and complete membership applications and related record keeping as necessary.
• Maintain membership records and logs following Reception Center Policy.
• Uphold and exemplify the principles of the YMCA Exceeding Expectations Program.
• Perform all other duties as assigned by the supervisor.
• Employees are held responsible for the duties of the job.
• Responsible for strict adherence to all branch/department policies and procedures related to safety and conduct rules and other regulations.
• Attend all required trainings and any other meetings as determined by your supervisor.
• Other duties as assigned.

Benefits:

Individual membership to the Lima Family YMCA
403b Retirement Savings Account

YMCA Apparel

Job Type: Part-time

Pay: From $11.00 per hour

Expected hours: 20 – 25 per week

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person