CX Analyst

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350 million electric bike and scooter rides in 200 cities on 5 continents, saving an estimated 75 million car trips. Learn more about how we help the world #RideGreen at li.me! We are looking to hire a stellar CX Analyst to improve the agent experience so that it can be reflected in the user experience. In this role, you will own all of the frontline resources with the goal of empowering the team to leverage each interaction as an opportunity to connect with the user, build trust and create an emotional connection. The right person will be exceptional at building relationships to fully understand the business need and prioritizing recommendations that contribute the most to the user experience.  This is a unique career opportunity that offers incredible potential for personal and professional growth. In accordance with Colorado State Law, if the candidate selected for this job resides in Colorado, the anticipated minimum salary will be $65,000.00 plus bonus and equity (when eligible), as well as benefits. Exact salary will ultimately depend on the candidate’s qualifications. In addition to base salary, this role will be eligible for a variable bonus based on a combination of management discretion and employee performance.  #LI-Remote #L1-CS1 If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.