This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.
Job Responsibilities
Interview, hire, train, and supervise quality service representatives
Assist with employee files including the coordination of employee benefits and evaluations for service representatives
Interact with Medical Professionals in the community
Implement safety programs which will included maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
Knowledgeable of CIS
enter and extract information
Must be able to fill in when staffing is low
Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
Responsible for the CHAP effort for the center
Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
Control inventory, purchasing equipment and supplies through central purchasing function
Implement cost controls
Promote effective written/verbal communication
Ensure the quality and safe delivery of medical equipment to patients
May perform equipment setups in the patients' homes
Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
May perform Service Representatives' duties when necessary
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