What are the responsibilities and job description for the Customer Service Representative position at Lincare?
We are looking for our next enthusiastic Customer Service Representative who combines excellent Customer communication and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
Job Responsibilities
- Handling patients, referral sources, and administrative department inquiries
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Making decisions as needed without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Learning the qualifications of multiple insurances to ensure clean order intake
Specific qualifications
- High School Diploma or GED
- Minimum 1 year of Customer Service
- Ability to convey a positive and professional image to customers and employees
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $29,700 - $37,600
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