What are the responsibilities and job description for the Barista position at LINE Austin?
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
Job Overview
A Barista is responsible for anticipating the needs of coffee guests and providing them with everything they need for a complete experience. They are an ambassador for the hotel and interact with hospitality at all times. While the primary role is to produce beverage orders for guests, the role is also to act as a guide to our guests.
The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each
employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Essential Functions & Responsibilities
- Greet every guest promptly with a smile and maintain eye contact
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
- Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism and friendliness
- Demonstrate advanced understanding and knowledge of the sequence of service, following this sequence for every guest.
- Possess expert knowledge of the POS system to correctly and strategically communicate guest orders
- Demonstrate exert proficiency in barista work and all coffee and tea-related subject matter
- Responsible for receiving payment for all items ordered, correct cash handling and gratuity distribution
- Take ownership of all service issues brought to your attention by guests
- Maintain an increased awareness of safety issues throughout the hotel
- Participate in scheduled departmental and administrative meetings as requested
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Be familiar with all safety and emergency procedures including OSHA requirements
Reporting Relationships
Reports directly to: Coffee Shop Manager
Also works for: Coffee Shop Supervisor, Director of F&B and General Manager
Knowledge, Requirements and Skills
- High-School diploma or GED preferred.
- Hotel or related experience preferred
- Coffee shop background and experience in high volume dining preferred.
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational skills
- Excellent attention to detail
- Ability to multitask
- Excellent communication skills
- Able to handle a large volume of guest interactions in an efficient and courteous manner;
- Proficient in Microsoft Office, Internet
- Work well under pressure, requires being a team player
Working Conditions/Environment
1. The noise level in the work environment is usually moderate
2. The person having this responsibility may have to lift up to 30lbs on a daily basis
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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