What are the responsibilities and job description for the Social Catering Sales Manager position at LINE DC?
NEW! Offering a $300 HIRING BONUS for any Ward 1 residents!
If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.
About our Company
If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.
About our Company
We are seeking a dynamic Catering Sales Manager. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Respond to internal and external Sales inquiries or requests and provide assistance as needed within expected time frame.
3. Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance
4. Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.)
5. Actively solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications
6. Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets
7. Use company wide programs, sales developments, prospecting projects and reporting for group business development
8. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
9. Create VIP or Group Site Alert Forms identifying and communicating traveler’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met
10. Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems.
11. Ability to sell all hotel products, services and amenities
12. Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Sales Briefing, Morning Operations Meeting, Daily Business Review, Prospect and Tentative Meetings, and Pre-Planning Site Visits
13. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
14. Communicate necessary information in a timely and accurate manner
15. Assess Industry and competitor trends (pricing, packaging and services) on a consistent basis and provide feedback to Hotel Leadership
16. Work closely with Culinary and Service Team to ensure flawless execution of events
17. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
18. Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service
19. Utilize the marketing plan to uncover new and potential business
20. Cultivate existing accounts into repeat business and revenue streams
21. Develop and maintain a comprehensive Target List of potential new accounts for the entire sales team; use creativity and innovation to find ideal customers that fit the hotel’s unique culture
22. Develop powerful customer relationship with appropriately frequent and reliable communication; Follow up on all Sales leads in timely, courteous and professional manner
1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Respond to internal and external Sales inquiries or requests and provide assistance as needed within expected time frame.
3. Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance
4. Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.)
5. Actively solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications
6. Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets
7. Use company wide programs, sales developments, prospecting projects and reporting for group business development
8. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
9. Create VIP or Group Site Alert Forms identifying and communicating traveler’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met
10. Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems.
11. Ability to sell all hotel products, services and amenities
12. Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Sales Briefing, Morning Operations Meeting, Daily Business Review, Prospect and Tentative Meetings, and Pre-Planning Site Visits
13. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
14. Communicate necessary information in a timely and accurate manner
15. Assess Industry and competitor trends (pricing, packaging and services) on a consistent basis and provide feedback to Hotel Leadership
16. Work closely with Culinary and Service Team to ensure flawless execution of events
17. Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
18. Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service
19. Utilize the marketing plan to uncover new and potential business
20. Cultivate existing accounts into repeat business and revenue streams
21. Develop and maintain a comprehensive Target List of potential new accounts for the entire sales team; use creativity and innovation to find ideal customers that fit the hotel’s unique culture
22. Develop powerful customer relationship with appropriately frequent and reliable communication; Follow up on all Sales leads in timely, courteous and professional manner
In addition to performance of the essential functions, this position may also be required to professionally represent the hotel in community and industry organizations and events, participate as a team player with all departments, provide constructive feedback to all departments, and be a leader and a role model to all employees:
- Perform any other reasonable duties as required by the Director of Sales or management of the Hotel
- Focus on revenue- producing activity and selling time by a strategic plan that maximizes direct sales efforts that are fair and profitable by negotiating room rates, catering prices and other sales terms for groups within a defined size parameter.
- Plan, up-sell and coordinate function details with clients to include but not limited to group room blocks, space requirements, meeting times, equipment, entertainment, menus, billing, etc.
- Prepare and execute sales/catering contracts, event orders, group resumes to ensure a quality product delivery and customer satisfactions.
- Obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, box delivery and storage fees, and service fees in accordance with the sales.
- Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities.
- Schedule appropriate interdepartmental meetings for the operation aspects of coordinating conference requirements, which may include pre-planning meetings or a pre- conference meeting for operational teams.
- Adhere to all organization policies, procedures, guidelines, as set forth by the human resources.
- Provides an accurate Conference Profile (Resume) that documents all aspects of a particular conference, to include menus, meeting setups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
- Prepare a comprehensive Post Conference Report on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc. Type contracts, banquet event orders, reports, correspondence as needed.
- Review all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel.
- Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
Catering Sales Manager
Embassy Suites Springfield -
Springfield, VA
Catering Sales Manager
Hilton Springfield -
Springfield, VA
Catering Events Sales Manager
Villagio Hospitality Group -
Manassas, VA