Web Presence Product Owner

Objective:

Direct and maintain the product development, marketing and customer experience for the WebPresence software.

This role will be responsible for the profitable growth of the WebPresence software.

• Responsibilities:

• Assess customer needs to direct and prioritize product development.
• Establish a development calendar and track progress and deadlines.
  • Assign and prioritize development tasks and projects.
  • Consider and identify points of integration with ML billing that create customer value
  • Ensure the product development and enhancements consider ease of use.

• Establish a customer “Beta” set to test/try new development

• Oversee customer support for WebPresence

• Ensure all customers receive timely support and resolution
• Track all support issues via a ticketing system
• Address all customer support escalations

• Offer a quarterly webinar to update customers regarding fixes and/or enhancements.

• Include training on key features as a “value-add”

• Create, direct and execute marketing campaigns and processes to support and drive sales.
• Develop marketing materials and handouts.
• Create and update web site content for WebPresence.
• Attend trade shows or industry meetings to promote WebPresence or to gain industry insight
• Engage with sales prospects as needed to address concerns or to explain the value of WebPresence
• Perform customer demonstrations on a regular basis.
• Maintain all outlines, diagrams and documentation necessary to support the software.

• Create simple user tips and instructions, as needed.

• Evaluate and manage any integrations or partnerships that can drive WebPresence sales.
• Support the overall Muni-Link product strategy with staff and customers
• Manage development, marketing and support staff including hiring and performance reviews.

• Requirements and Skills:

• Experience with web sites or web content
• Professional poise and presentation skills
• Proficient with office automation and presentation software
• A technical mindset with attention to detail
• Experience delivering profitable growth
• Solid understanding of cloud principles

• Excellent teamwork skills
• Supervisory or management skills

• Preferred:

• Experience with cloud-based software
• Experience with Atlassian tools (or similar tools)
• Experience with marketing program and processes

Please send resume and cover letter to:

Norm Kievit, Staffing Specialist
Email:nkievit@linkcorp.com
Phone: 814-822-1203

Benefits Include: For Full Time

• Excellent Benefit Package including
• Health/Dental/Vision/Life Insurance
• Company matched 401(k) plan
• Vacation and Sick Time
• Paid Holidays

Link Computer Corporation × 140 Stadium Drive, Bellwood, PA 16617 × 814-742-7700