What are the responsibilities and job description for the Client Solutions Administrator II - Teller/Universal Banker position at LINKBANK Inc?
Rooted in South Central PA — we’re invested in the communities we serve. Like you, we’re raising families and taking care of loved ones. We understand the complexities of small business, including leading organizations in growth and vision. We embrace innovation and the entrepreneurial mindset, as we’re drawn to new opportunities and growth. Blending a strong heritage of banking expertise with strong values, we’re committed to providing compelling products, services, and financial consulting. We guarantee authenticity and enthusiasm.
OUR VALUES
LIVE
- Passion for what you do — appreciation for your work.
- Value each task and its contribution to the whole.
- Generously give of yourself to the benefit of others.
INTEGRITY
- Do what you say you’re going to do.
- Do what is right without compromise.
- Be truthful and trustworthy.
NURTURE
- Pursuit of authentic relationships.
- Communicate clearly and genuinely.
- Approach each and every situation with generous assumptions.
KNOWLEDGE
- The beginning of knowledge is the pursuit of excellence.
- Seek to listen first.
- Self-awareness is the conduit to self-improvement.
General Responsibilities/Job Summary
This employee would create a differentiating experience for all visitors to the solution center. Responsible for achieving solution center goals through efficient and accurate transaction processing, while providing needs-based client solutions. This position requires that the employee possess a positive attitude and willingness to learn.
Essential Functions/Duties
- Embraces the LINKBANK corporate value. Exemplifies the LINK Pillars (Live, Integrity, Nurture, Knowledge) and infuses these values throughout everyday work with internal and external customers.
- Ensures a differentiating client experience through handling client transaction needs. This includes but is not limited to: accepting deposit and withdrawals, cashing checks processing mortgage & loan payments, loan advance requests, verifying cash & check endorsements, processing change orders and issuing Official Checks.
- Perform and oversee large commercial deposits, close out transactions, IRA processing, savings bond redemption, balance and audit Teller Cash Recycler (TCR)/Coin Machine, Direct Branch Capture, Safety Deposit Box Payment Processing, stop payment requests and internal transactions as requested.
- Process and log mail, night depository and ATM deposits (if applicable)
- Accurately and efficiently completes Currency Transaction Reports and Reg CC Forms
- Balances cash drawer daily and stays within approved drawer limits.
- Assist clients with routine maintenance requests.
- Supports team sales process by reviewing client profiles, offering additional solutions, and referring the client to the appropriate team member.
- Adheres to internal controls, operational procedures, and risk management policies, while remaining informed of all changes to policies and procedures.
- Will be cross trained to open consumer and basic business accounts.
- Assist with daily NSF decisioning process.
- Monitors and maintains branch cash totals through order and shipping of cash.
- Branch Operational Duties include but are not limited to: providing oversight and delivery of operational compliance & security training to all solution center associates on an ongoing basis, ensure all branch logs are completed and uploaded to Sharepoint, as required, conduct monthly surprise audits on all cash drawers, complete monthly cash order and prepare cash shipment and complete monthly alarm tests.
- Performs all other duties as assigned.
Minimum Qualifications
Education: High School Diploma or equivalent
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem solving and the ability to be proactive.
- Advance knowledge of bank products and services.
- Strong ability to comply with policies and procedures.
- Strong computer knowledge and Windows skills required.
- Strong client service skills.
- Strong interpersonal, communication and organizational skills.
- Satisfactorily completes required annual regulatory training.
Experience: at least 3 years teller/cash handling, client service experience required. Supervisor experience a plus buy not required.
Ability to reach all destinations within the LINKBANK/The Gratz Bank footprint is required.
Physical and Mental Job Requirements
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and their co-workers.
- Must be able to read and comprehend sometimes complex operations specifications and details to process transactions accurately, while providing security awareness at all times.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Must have visual acuity required to work at a computer terminal.
- Mobility enough to coordinate activities in department, and lifting up to 50 pounds may be required.