LinkedUnion -- Eagle, Idaho
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Job Description
Job Title: Onboarding Specialist
Department: Customer Success
Reports To: Implementation Manager
SUMMARY
The Onboarding Specialist is responsible for the implementation and onboarding process for new Customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Be the face of LinkedUnion for the initial stages of a client’s setup, setting the stage for exceptional customer experience.
Spearhead, create, and own full project implementation plan for each client onboarded
Training and educating clients on how to effectively utilize LinkedUnion Platform
Supports process for ticket management which could include resolving escalated issues
Plans, leads, and monitors the entire onboarding process onto the LinkedUnion platform
Drives customer time to value by leading implementation planning with external and internal parties
Works collaboratively with the team and other departments to drive change, improve process, and facilitate standardization
Communicates with and accommodates customers while delivering excellent customer outcomes
Performs other duties and attends meetings as may be reasonably assigned by management
Lead client status calls to inform the team of project progress, tasks accomplished, and deliverables needed.
Works with all other departments involved in onboarding to complete implementation on time and help enhance product functionality
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual should be a fast learner then comfortable training others on a computer the things you have learned.
EDUCATION and/or EXPERIENCE
2 years implementing software solutions
LANGUAGE AND INTERPERSONAL SKILLS
Ability to write an email (somewhat professionally), business correspondence, and procedure manuals. Ability to effectively present information to management.
REASONING ABILITY
Ability to interpret a variety of instructions furnished in written or oral form. Make changes on the fly, come up with your own ideas, suggest best practices.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment. Start Up Software Company, Casual and Fun but ready to work. The noise level in the work environment varies between quiet and moderate.
Job Type: Full-time
Salary: $45,000 - $65,000
Experience:
Benefits:
Schedule:
Company's website:
Benefit Conditions:
Work Remotely
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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