What are the responsibilities and job description for the Trackwise Digital Support position at Linksoft?
JD- (Only US Citizen, Green Card or GC- EAD only)
· Experience in administering and troubleshooting the TrackWise digital platform with one or more modules such as Change Management, Quality Event Management, Complaint Management, and Internal/External Audit Management. Experience in Change Management is mandatory.
· Experience in administering and troubleshooting TrackWise Digital application
· Strong understanding of Salesforce platform, Salesforce Administration
· Knowledge of Change Management, Deviations, and CAPA.
· Understand the workflows of business process and suggest improvements as required
· Must have exposure to GXP compliance systems including 21 CFR part 11 compliance. Strong understanding and desire to manage GxP systems following computer system validation processes and procedures.
· Coordinate with cross-functional stakeholders such as the System Owner, IT Infrastructure teams, Validation, Business Process Owners, and Software vendors, etc.
· Contribute to the support and maintenance of operational documentation including SOPs, Work Instructions, manuals, and training materials for end users and system administrators.
· Own and perform Annual and Periodic reviews for the TrackWise Digital applications following the defined policies and procedures.
· Provide end-user support including troubleshooting problems at the application level (including working with vendors to resolve issues).
· Have Life sciences or pharma domain knowledge in supporting GxP applications
· Strong design, analytical and problem-solving skills
· Excellent presentation and organizational skills.
· Excellent communication skills (both written and verbal)
Job Type: Full-time
Salary: $90,643.00 - $110,753.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Waukegan, IL 60085: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Change management: 5 years (Preferred)
- Troubleshooting: 6 years (Preferred)
- TrackWise Digital: 6 years (Preferred)
Work Location: One location
Speak with the employer
91 09085480788
Salary : $90,643 - $110,753