TRACKER (7/18/23)

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County? 

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget) 
• Medical, dental, vision, short & long term disability, and supplemental life insurance 
• Iowa Public Employee's Retirement Pension Plan (IPERS) 
• Wellness program offering credit on insurance premiums and cash rewards to eligible employees 
• On-site fitness centers for $15 per year 
• 100% County paid basic life insurance 
• 12 paid holidays per year 
• Tuition reimbursement program available to eligible employees 
• Training & professional development opportunities

Hourly Wage:
New Hire: $28.10  ·  90 days: $29.58  ·  1 year: $31.14  ·  2 years: $32.83  ·  3 years: $34.59

About Tracker: 
Assumes responsibility for providing tracking, monitoring and outreach services to at-risk, delinquent or allegedly delinquent youth within the parental home. Provides intensive supervision that may include multiple daily contacts through direct personal contact, telephone, or electronic monitoring devices. Work is performed according to well defined policies and procedures under the supervision of the Juvenile Detention & Diversion Services Director in the Juvenile Detention & Diversion Services Department. Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis.

• Provides services to children and families in their home as requested by the Juvenile Court, such as: Intensive supervision which includes frequent face-to-face and telephone contacts, curfew checks, monitoring of school attendance, employment obligations, court appearances and compliance with other Court-ordered expectations.  May include electronic monitoring.
• Fits youths with electronic monitoring bracelets. Monitors movement of program participants and follows up on possible infractions of rules/procedures.
• Crisis intervention which may address conflict or problems within the home or school settings.
• Monitors progress of community service requirements and/or restitution provisions.
• Other duties as specified by the Juvenile Court Officer 
• Implements individualized tracking plans in consultation with all interested parties.
• Attends staff meetings and communicates relevant information to team members and collaterals.
• Maintains complete and accurate documentation of case management services and all client and collateral contacts. 
• Collects and inputs data into computer data base. 
• Maintains thorough records including program statistics, forms, and written reports.
• Completes all paperwork in a timely manner. 
• Collects urine specimens as ordered by the Court.
• Transports clients to medical/dental appointments, court appearances, and other scheduled appointments as required.
• Provides for maintenance of county vehicles used to conduct business.
• Performs all other related duties as assigned.
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

• Associate degree in the social sciences or a related field required.  
• One (1) to three (3) years of experience working with delinquent adolescents in the juvenile justice system and/or their families within the last five (5) years required. 
• Familiarity with the juvenile court system and procedures. 
• Working knowledge of family dynamics.  
• Working knowledge of adolescent and child behavior.   
• Knowledge of the behavior patterns common to various stages of child development. Knowledge/understanding of effective disciplinary techniques.  
• Basic understanding of community resources available to youth and families.  
• Skills to cultivate and maintain positive working relationships with parents, guardians, youth, co-workers, law enforcement, juvenile court officers, community organizations, and other professionals involved with the youth.  
• Ability to maintain composure and exercise sound judgment under stressful circumstances.  
• Ability to recognize problems and provide immediate, appropriate intervention. 
• Ability to hold others accountable and enforce regulations with firmness, tact, and diplomacy.  
• Ability to effectively deal with volatile or distraught youth.  
• Ability to participate in physical restraint of hostile, aggressive or combative youth. Ability to interact effectively with youth and families from diverse cultures and socio-economic backgrounds. 
• Ability to remain flexible and adapt to change. 
• Self-directed; ability to work independently.  
• Skills to organize and prioritize workload to meet multiple and competing deadlines and achieve optimum outcomes.  
• Effective verbal and written communication skills.   
• Demonstrated ability to compose clear, concise, accurate reports and perform basic math calculations.  
• Skill in the use of basic word processing and spreadsheet computer programs to develop reports and accurately document and maintain data.  

Special Necessary Requirements:
Valid State of Iowa Driver's License required. Must have own transportation and proof of auto insurance. A person who has a record of a criminal conviction or founded child abuse report shall not be employed, unless an evaluation concludes that the crime or founded abuse does not merit prohibition of employment. Certifications required after hire include Mandatory Child Abuse Reporting, C.P.R. and MANDT. Must pass a County physical examination which includes a drug test after offer of employment. Good physical condition. Regular work attendance required. Must remain awake and aware of surroundings at all times. Actual hours worked each day may vary based on consumer need.

Tuesday - Saturday
11 a.m. - 7:30 p.m.

Salary : $45,677