Job Posting for Customer Service Representative at Liquid Process Equipment
Qualifications:
High School Diploma with at least one year of customer service experience in an office setting
Job Requirements:
Basic reading, writing, and math skills
Professional verbal and written communication skills
Computer literate in Microsoft Office applications, including Word, Excel, and in ERP systems
Excellent customer service/people skills
Ability to work in a fast-paced ever changing environment
Ability to multitask
No-remote work
Responsibilities:
Provide excellent service and support to customers and vendors through phone and email
Coordinates shipping and receiving, prepares orders for invoicing, and other general office support, as needed
Answer incoming phone calls and route as required Maintain Customer Service email inbox: forward new POs to inside salesmen for entry, provide customer support for all inquiries, track order process thru ERP system
Review all orders for accuracy Send order acknowledgement to customer
Maintain delivery status updates
Follow up with Vendors on all purchase orders
Confirm vendor acknowledgements for accuracy
Expedite orders, as needed, to guarantee delivery dates are maintained
Advise sales staff and management of any customer issue or vendor issues, working together to resolve
Assist with accounting functions, as required
Provide back up support for other job functions as required by management
Assist with maintaining office supplies
Salary.com Estimation for Customer Service Representative in Kaukauna, WI
$35,920 to $45,351
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