Branch Manager

Description

Overview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members’ benefit and engaged in the betterment of their communities.

The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. As a branch manager at Listerhill, you will maintain a positive branch environment through effective leadership and coaching while modeling the “Listerhill Way” mentality. You will also have a personality and attitude that is geared towards owning needs and solving problems.

What you will do:

• Manage daily operations and maximize profitability in a full-service retail location
• Motivate and engage team with high energy weekly meetings
• Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.
• Marketing branch within the community to attract business.
• Increase brand awareness for LCU withing the community.
• Implements new ideas and marketing strategies within branch market area to improve sales, cross-sells, marketing, and staff development.
• Represent LCU in civic and community activities to promote the image of the credit union in the branch market area.
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
• Assessing market conditions and identifying growth opportunities.
• Promote a “Sell to Serve” mentality by modeling the “Listerhill Way”
• Oversee delivery of consistent high-quality member service
• Enhance branch employees through “in action” and “on the spot” coaching
• Direct, develop, and motivate staff with corrective action when needed
• Meet and exceed branch goals while maintaining operational excellence
• Foster an environment for employee growth and development
• Support membership by assisting in basic transactions to lending requests as needed
• Perform other duties as assigned

Requirements

Qualifications:

• A minimum of three to five years of related experience
• Bachelor’s degree in Business Management or related field preferred
• Proven track record of management and supervisory skills
• Ability to be a creative problem solver who thrives when presented with a challenge.
• Drive to expand branch with new accounts, members, and loans.
• Ability to manage and work with different personality types, conduct performance reviews and give quality one on one feedback
• Willing to implement direction from senior management on strategic initiatives
• Excellent verbal and written communication skills
• Strong member service and problem-solving skills
• Ability to lead, guide, and motivate a team
• Must successfully complete appropriate LCU assessments
• Commitment to LCU’s Mission Statement and Core Values

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.