Director of Product Design

About Listrak:

We are a SaaS company that offers an integrated digital marketing platform trusted by 1,000 leading retailers and brands for email, text message marketing, identity resolution, behavioral triggers and cross-channel orchestration. Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product. Want to know more? Follow this link to check out more about our culture: https://bit.ly/ListrakRecruiting

About the role:

The Director of Product Design will be at the forefront of our product development efforts, leading our design team to create intuitive, engaging, consistent and visually compelling user experiences. This role requires a visionary leader who combines creative design skills with a deep understanding of user-centered design principles and the ability to drive innovation within a SaaS platform.

The ideal candidate will possess a blend of strategic thinking, team leadership, and hands-on design expertise to guide the product design strategy from conception to launch.

Essential Functions

• Create and lead the practice of product design and its path to maturity. Integrate design processes into both Product and Engineering operations that demonstrate the value of its corresponding functions, including research, content strategy, information architecture, interaction design, user interfaces, and visual design.
• Establish systems and frameworks for the design of product experiences that reduce internal costs and promote standards for user interactions and a cohesive design language.
• Create and lead the practice of user research and its path to maturity. Establish and maintain the operations for continuous engagement with users, including participant recruiting and scheduling, integrating the right-sized qualitative and quantitative research methodologies into product development, synthesizing, and sharing user behaviors and sentiments as it relates to their experience with Listrak's products and services, as well as partnering with Product Management in early discovery to surface mental models and unmet needs that influence the roadmap.
• Oversee all aspects of the operations of design and user research, including its structure, team composition, definition of roles, cadence of meetings, hiring and onboarding, career development, guiding principles, processes and playbooks, tools, management of assets, estimation of scope, prioritization of initiatives, and distribution of skills.
• Surface and monitor indicators to successful user adoption, engagement, retention, and satisfaction of new and existing product features through quantitative behavioral and attitudinal measurements. Correlate these measurements to business goals.

You have:

• 8 years of experience in product design, with a strong portfolio showcasing expertise in UX/UI design for SaaS or similar digital products.
• A bachelor's or master's degree in design, HCI, or a related field is preferred.
• Proven leadership experience, with the ability to inspire and manage a design team in a fast-paced, growth-oriented environment.
• Excellent understanding of design principles, user experience, user interface, and interaction design.
• Proficiency in design tools (e.g., Sketch, Figma, Adobe Creative Suite) and familiarity with prototyping tools.
• Strong problem-solving skills and the ability to think strategically and creatively.
• Exceptional communication and collaboration skills, with a talent for building consensus and driving cross-functional initiatives.

Why join Listrak?

At Listrak, we take every voice into consideration—we invite and encourage our employees to help us solve problems and anticipate the unknown. We invest in our employees and work to grow and develop you in your career. We are highly collaborative and team oriented, and we take pride in our culture at Listrak!

Some of our amazing benefits include:

• Health/Dental/Vision Insurance
• 401(k)
• Open Time Off (OTO)
• Nine Paid Holidays
• Disability Insurance
• Life Insurance
• Optional Insurance: Life, Accident, Hospital Indemnity, and Critical Illness
• Parental Leave
• Volunteer Time Off
• Birthday Time Off

We also encourage our employees to have work/life balance, with benefits like generous time off, remote capabilities, and volunteer time off. We love to give back to our community (and yours!) and we take our social responsibility seriously, sponsoring and hosting local high school tech programming, volunteering our space for community organizations, and donating time and resources for non-profits like Meals on Wheels, Habitat for Humanity, and our local YWCA.

Come join our growing team!

Listrak is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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