What are the responsibilities and job description for the Front Desk Agent position at LIT Hotels?
SUMMARY
Accommodates guests of hotel by performing sales and customer service functions related to guest registration, departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Recognizes and greets the guest upon entry into the lobby or on the telephone. Responds appropriately to information requests and complaints.
· Uses suggestive selling techniques to sell rooms, make advance reservations and solicit franchise programs and memberships.
· Operates the front desk equipment such as switchboard (PBX), Property Management· System (PMS), fire panel, Central Reservation System, copier, calculator, fax and printers.
· Check in guests
· Collects revenue from room rentals.
· Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
· Completes paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports, etc.).
· Performs all other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location