What are the responsibilities and job description for the Engagement specialist position at Lithia & Driveway?
Dealership :
L0157 Lithia Chrysler Dodge Jeep Ram Fiat of Helena
Lithia Chrysler Dodge Jeep Ram Fiat of Helena
HIRING FULL TIME CUSTOMER ENGAGEMENT SPECIALIST
Starting salary $48-$60K (depending on experience)
Industry leading benefits for you and your family
FLEXIBLE and Rotating schedule w / back-to-back days off
Long term staff with an experienced and engaged leadership team
Family-oriented and high-performing team with years of results
The most important thing you need is a smile, good attitude, and excellent communication and follow up skills
We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 500 company with over 330 dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.
Responsibilities :
As a Customer Engagement Specialist, you will interact and consult with customers to guide them through their vehicle options and purchase both online, phone and in person.
You will be trained on the specific products we offer and their benefit to our customer. We are looking for someone who is motivated by customer satisfaction and exceeding goals.
Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.
Ensure timely follow up and maintain strong relationships with previous and prospective customers.
Track customers using store specific management system / s.
Keep abreast of new products, features and accessories. Attend product and training courses.
Qualifications :
Excellent interpersonal communication skills.
Excellent organizational and time management skills & working knowledge of computers.
Self motivated with the ability to set and achieve targeted goals.
MUST have acceptable driving record and a valid driver's license in your state of residence
Veterans encouraged to apply!
We offer best in class industry benefits :
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.
We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Last updated : 2024-03-27
Salary : $48,000 - $60,000
