As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.
Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
Transition into opening/closing duties
Make guests really happy by providing great guest service
Resolve guest complaints/issues
Lead team members to open, transition, and close shifts
Manage and organize the line and delegate duties to team members
Know and uphold standards for product quality
Work the line as needed
Promote sales on the shift through suggestive selling and knowledge on in-store promotions
Execute and support all food safety requirements and practice
Control food costs, labor, waste, and cash on the shift
Count drawers and follow proper daily cash handling procedures
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