Gift Shop Supervisor

Overview

Why We Need Your Talents:

The Lead Gift Shop Team Member is responsible and accountable for: the successful operation of the Gift Shop; ensuring the guests of the gift shop have an enjoyable experience during their visit to Live! Casino & Hotel; and demonstrating the Live! Casino & Hotel service standards of Clean, Safe, Fast, Friendly and Fun.

Responsibilities

Where You Will Make An Imapct:

• Assist with the developing and training Team Members to ensure excellent Customer Service and Product Knowledge
• Continually giving feedback on Team Members on their individual development and completing their review process in a timely manner
• Completing schedules two weeks prior and ensure the department stays within their budget
• Setting the example for Team Members
• Understanding must always be ready to step up in the absence of Team Member
• Manages and maintains for the daily operations of the gift shop
• Evaluating and purchasing gift shop merchandise and maintaining inventory
• Maintain inventory to ensure minimum shrinkage
• Works with sales, marketing and corporate on promotional needs
• Review gift shop activities with the Retail Manager as necessary
• Meet with department directors and managers as necessary
• Participate in buying processes and events as deemed appropriate by manager
• Other duties as assigned.

Qualifications

Skills To Help You Succeed:

• Ability to read, speak clearly, and listen. Exceptional communication skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment. Able to complete reports.
• Ability to analyze and interpret departmental needs and results
• Ability to accept constructive criticism and correct faults and issues as directed and or warranted. Knowledge of company policy procedures.
• Ability to read basic instructions and perform basic mathematical functions. Ability to also solve complex problems.
• Knowledge of good customer service techniques

Must Haves:

• A high school diploma or GED equivalent.
• Retail customer service training would be a plus
• At least One (1) – Three (3) years’ experience in retail supervisory processes and personnel. Supervisory or team leadership experience a plus.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to stand for long periods of time without sitting or leaning.
• Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
• Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
• Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.

What We Offer

Life At Live!

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You:

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available. 
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!