Food and Beverage Outlet Supervisor

Position Description Date:

Title: Outlet Supervisor Department: Food & Beverage

• Function (Scope and Main Purpose of Job)

The Outlet Supervisor is responsible and accountable for the administration, operation, and direct management of the restaurant.

• Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable by creating a worry-free, carefree experience.

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with a FRIENDLY welcome, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

• Specific Responsibilities and Duties
• Develop and assist in a supervisory capacity with the business plan and budget for the restaurant.
• Responsible for inventory control and ordering supplies, food, and drink necessary to operate the restaurant.
• Developing servers, hosts, cashiers, and utility staff. To include training, interviewing for new hires, assisting with performance management inclusive of disciplinary counseling, and conducting performance evaluations.
• Review staffing levels to maintain the budgeted levels of employment.
• Delegate authority and assign duties as necessary.
• Review departmental status with Manager.
• Develop, implement and supervise programs and processes to reduce and control loss time injuries.
• Meet with departmental directors and managers as necessary.
• Other duties as assigned.

• Job Requirements (skills, knowledge, and abilities)
• Ability to analyze and interpret operation results.
• Ability to solve complex problems.
• Ability to perform assigned duties under pressure.
• Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
• A variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.
• Educational Requirements
• Three (3) years experience in restaurant supervision and/or management, purchasing, and inventory control.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position and an Alcohol Beverage Control card and any applicable health certifications.

• Physical Requirements
• Ability to work long hours.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb stairs multiple times daily.
• Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to climb, bend, stretch, twist, or reach with your body and arms.
• Ability to work under variable temperatures and noise levels.

• Working Conditions
• 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Job Description Acknowledgement Statement

I verify that I have received a copy of the Outlet Supervisor job description and I understand the duties/responsibilities and mental/physical requirements of this position. Furthermore, if hired, I understand that the job description is intended as a guideline, and duties/responsibilities and mental/physical requirements will change over time, as necessary. Also, I understand that I may be asked to perform duties and handle responsibilities that are not specifically addressed in this job description.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Bakery
• Casual dining restaurant
• Coffee shop
• Fast casual restaurant
• Quick service restaurant

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location:

• One location

Work Remotely:

• No