Safety ambassador

THE JOB

US Concerts is seeking a Safety Ambassador. This person will assist with crowd management efforts and will patrol and monitor the venue premises to prevent violence or infractions of rules.

WHAT THIS ROLE WILL DO

• Responsible for the safety of patrons and employees.
• Conduct patrols of the building on a regular basis. Respond to all safety related calls in a timely manner. Exhibit exemplary conduct & appearance while on duty.
• Manage crowd flows through various areas of the venue
• Guide patrons to exits in an emergency
• Identify problem attendees and how to respond once they're identified
• Work in conjunction with Security department, medical personnel, and first responders
• Comply with & adhere to all the department’s performance, conduct & attendance standards.
• Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
• Comply with all the legal & ethical instructions given by the Safety Supervisors on duty and the Event Safety Manager.
• Adhere to the safety ambassador department's policies and procedures.
• Assist incident report writers with report details when necessary.
• Complete all assigned tasks within the guidelines and deadlines set by the Safety Supervisors and / or the Event Safety Manager.
• Interact with patrons, vendors, and employees in a courteous and professional manner.
• Other duties as assigned.

WHAT THIS PERSON WILL BRING

• Ability to communicate effectively in English.
• An understanding of the rule of law and the relevant penal codes.
• Ability to represent the Safety Ambassador Department in an exemplary manner.
• Ability to effectively perform in crises and work under pressure without the loss of composure.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Ability to walk, stand, lift at least 45 lbs., reach, pull, push, grasp and drag.

Last updated : 2024-05-16