Box Office Assistant - Boston Opera House

Job Summary:

The Citizen’s Bank Opera House host the region’s most active program of top touring Broadway shows, Boston Ballet performances and other high-quality cultural presentations and concerts in New England’s most magnificent theater. Originally built in 1928 under the supervision of Edward Albee in honor of his good friend and business partner B.F Keith, the theater opened as one of the finest and most luxurious venues in the world. Opening as a Vaudeville house mainly hosting small acts from around the country the theater then later presented first –run movie films, Opera, and most recently in 2004 after a $52 million restoration, became the premiere presenter of live touring theater and ballet in the New England area.

At the Citizens Bank Opera House we strive to deliver an exceptional experience from the moment you purchase your ticket to your final applause as the curtain falls. Our team is passionate about the product we host and the patrons who attend. Whether you are a guest or an employee, we love being a part of your experience and memories of our live performances.

Job Summary:

• Work in conjunction with Box Office Manager to supervise all box office operations by providing unsurpassed service in order to maximize guest satisfaction and revenue opportunities.

Essential Functions:

I. Supervision of the Department

• Maintain all events at Citizens Bank Opera House on Ticketmaster Host and Archtics ticketing systems as instructed by box office manager (holds / internal buys / pre & onsale, etc).
• Supervise and/or work box office at events as required
• Ensure the box office is providing superior customer service to the consumer.
• Provide a positive team environment within the department
• Work with Box Office manager to place holds, process orders & release tickets in a timely fashion.
• Interact positively and communicate effectively with all ticketing staff, road tour company management, local presenter and Corporate Office.
• Exhibit proper interdepartmental communication and organization.
• Assist with answering phones and selling tickets for walk-up transactions daily.
• Assist in ensuring appropriate staffing levels on all events. Assist in recruitment and hiring of staff, ensure that hiring/disciplinary/termination standards follow all Live Nation guidelines.
• Work with box office manager to appropriately respond to patron issues.
• Create, maintain & organize box office show files & logs.
• Perform other duties as assigned by manager.
• Act as lead in box office manager’s absence.
• Follow box office management procedures to comply with internal audits.

II. Financial Performance

• Coordinate with box office manager & accounting to provide accurate daily reconciliation of all ticket sales, deadwood, reporting, receipts & deposits.
• Responsible for assisting box office manager in ordering, accounting and depositing of cash, including box office receipts, etc.
• Reconciliation and accounting of all ticket sales for each ticketed event.
• Create weekly staff and show schedules.
• Balancing and reconciliation of all seller cash drawers, show days and non-show days.

III. Event Responsibilities

• Work with box office manager to oversee communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, and all other box office processes leading up to, and through the actual event.
• Assist box office manager to maintain and modify all ticketed events in Ticketmaster - manage show inventory as required, including event builds and hold management.
• Work with venue management to monitor and maintain all ticketing computers, software, and hardware.
• Maintain superior customer service both in person and over the phone.
• Organize day/night of show operations
• Interact with management when necessary for ticket purchases.
• Help to keep an accurate and timely flow of show and general venue information both inter-departmentally, and to the general public.
• Attend internal and external meetings as required.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• MUST be proficient in using the Ticketmaster host and Archtics systems; manager level skills required.
• Minimum two years Box Office / Ticketing supervisory or management experience required.
• High School Diploma required. College Degree preferred.
• Proficient typing skills required.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact.
• Skill and working knowledge of computerized ticketing operations and software (Ticketmaster and Archtics), Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
• Ability to work flexible hours, including nights, weekends, and holidays.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Physical Demands / Work Environment / Hours:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• Job functions require hours of sitting, typing, and use of a computer.
• Workplace can have moderate to high stress levels.
• Must be able to work under pressure to meet strict deadlines.
• May be required to lift or move up to 25 lbs. using proper lifting techniques.
• Non-typical office hours will be customary including evenings, weekends, and holidays.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.