Online Community Manager & Content Writer

We’re Looking for a Community Manager & Content Writer to Join our Team (remote)! 

About Live Your Message  (LYM)

We get people so excited about changing their lives... that they stop dreaming and start doing. Through "choose your own adventure" online business education, we make it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact.

We're the company behind The Experience Formula, a new way of creating online courses that gets 10-30x the industry-standard student success. 

Our secret? Using addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that's catching on fast. 

As you can imagine, it's a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for four years in a row. 

Our company and our reach has been growing fast… And, we’re looking for a Community Manager & Content Writer to create and maintain a supportive online community for our students through thoughtful, provoking content and engagement.

We’re a high-touch company with a deep commitment to our students. The Community Manager & Content Writer is the kind of person who’s always on social media, starting conversations and rooting people on. 

The kind of person with MASSIVE HEART who will quickly know our students by name and understand exactly how they’re winning, what they’re struggling with and how to give the right encouragement at the right time without supporting disempowering stories.

While this is not a marketing position, we believe that marketing is the process of creating the attitudes, beliefs and conditions people need to say yes to themselves. Because of that, marketing doesn’t stop once someone enters our programs. Marketing continues through their entire journey with us as we continue to re-enroll students in themselves, the mission of the program and the commitment they made to their highest potential. 

Here’s What the Role Will Look Like for You:

As a key team member of our Campus Department you'll be the spark that ignites students' enthusiasm for attending trainings, workshops, Accelerators and keeping them informed every step of the way throughout our programs. With your captivating writing and engaging social posts, you'll inspire students to conquer their business goals. Here's what you'll do:

• Craft engaging emails and posts infused with behavioral design, marketing savvy and adult learning principles to inform and excite students across all of our programs 

• Tailor content to our brand voice, structure compelling campaigns and provide personalized support through regular outreach, encouraging a vibrant community atmosphere

• Collaborate with internal teams to develop creative assets such as eye-catching graphics for Facebook & Forum groups

• Track, analyze and report KPIs on content and Chatbot Messages – that capture students' attention and motivates action – using insights to develop a powerful future content strategy for an exceptional student experience

• Moderate Facebook and Forum groups, including member approvals, removals and post deletions

• Manage content calendars, projects and deliverables, ensuring timely delivery in the brand voice and of the highest quality, to increase student retention, referrals and repeat sales

• Demonstrate a deep commitment to student engagement and results 

• Attend quarterly student Accelerator Workshops and support the team in all areas needed (virtual and live)

• Take responsibility for ensuring the quality and accuracy of your written content, including thorough proofreading, fact-checking and adherence to brand voice guidelines - before submitting to the team for review

• Stay up-to-date and highly attuned to program happenings and student experiences, consistently proposing and testing ideas to drive more students towards successful outcomes 

About You:

• 2-3 years of hands-on experience as a Community Manager & Content Writer - ideally with experience in online education

• Have an interest in entrepreneurship and online business, coupled with a commitment to personal development and coaching, embodying a life of continuous growth

• Strong content writer with a keen understanding of the nuances when communicating in a company’s brand voice

• Demonstrate A written and verbal communication skills, aiming for excellence in all interactions and written content, while recognizing the importance of responsiveness and reliability in fostering relationships and community-building

• Can take feedback in stride and use that to make your work even better

• Eager to utilize tools like ChatGPT and Monday.com to enhance efficiency and productivity

• Proficient in using various media formats - including gifs, memes, emojis and videos - with hands-on experience in social media management across all channels (Facebook, Instagram, TikTok, YouTube, etc.)

• Knowledge of online engagement strategies and metrics

• You’re always on social media and love starting conversations there, seeing what people are up to and cheering them on

• Bring a balance of respect, inclusivity and a playful sense of humor to interactions

• At ease with all kinds of people from different cultures, belief systems and levels of self-awareness

• Comfortable being an authentic ambassador and yourself, while staying on-brand and on-message

• You notice the tone of a community and can anticipate and address challenges before they turn into real problems

• Tech savvy, resourceful and have the ability to “figure things out”

• Strong work ethic and standards. Details matter to you. Results matter to you.

The Deets

This is a full-time position with a salary range of $60k-$70k (depending on experience) plus benefits. Besides our awesome team, Live Your Message offers some great perks for its employees such as:

* Unlimited PTO to support work/life balance

* Flexible work schedule during Spring & Summer

* Paid holidays

* Medical, dental and vision insurance

* Company-sponsored retirement plans 

* Educational stipend in support of professional growth 

The role is also 100% remote, but you need to be available to work during “normal business hours” (approximately 9am to 6pm Pacific time, give or take two hours) regardless of the time zone you live in. Some weekend and night work will be required during events and launch activities. And, having a reliable up-to-date computer is a must!

We’re looking for someone who’s interested in sticking around to grow with us, not just someone looking for a “side gig” to keep them afloat as they pursue their real passion. There will be plenty of opportunities for advancement here!

What to Expect as a Teammate of Live Your Message

• You’ll be part of a hard-working and amazing team who are dedicated to making a difference in this world through the people we serve -- a team who truly enjoys what they do… and has fun along the way too!

• You’ll be supported with practical information and systems that set you up for success

• You’ll never be penalized for taking initiative to solve a problem or to fix a systems issue that you identify

• And you'll have plenty of opportunities to learn and grow -- personally and professionally with training courses, mentorship and fun retreats

By now you have a sense of who we are, what we do and the opportunity that awaits you. If this position is calling out to you, we want to hear from you!